Customer Retention Supervisor Back Office Remote

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 1,800 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #60 on Engineering News-Record’s list of the Top 500 Design Firms.

Responsible for delivering all project objectives for assigned projects including; scope, schedule and budget.

JMT is seeking skilled professionals with experience in Ecological Restoration including the design of streams, wetlands and other natural habitats / ecosystems and related services. Emphasis is on Mid-Atlantic projects with ability and desire to also work on projects across JMT’s entire footprint. The ideal candidate would have previous and strong relationships with key regional clients as well as other local, state, and Federal clients.

The ability and desire to grow and manage technical work and staff, nurture and create new client relationships, collaborate with other technical experts in our core natural and water resource business units, and assist with marketing of environmental services throughout JMT is highly desirable.

• Monitors schedules, budgets, accounts receivable and manpower requirements and prepares invoices.
• Develop Project Management plans for assigned projects
• Establish project pricing and budgets
• Create and maintain project schedules
• Develop and maintain project specific quality plans
• Develop and coordinate project scope
• Manage subconsultants
• Participate in client presentations
• Oversee and manage assigned staff working on project
• Manage all technical resources on the project team
• Development of extra work order requests and open-end contract task proposals
• Coordinate and assist Section Heads, Office Managers, and Practice Leaders with marketing proposals
• Stream / Wetland assessment and design experience
• Wetland and Forest Stand Delineation experience
• Hydrologic Modeling experience using TR55 / TR20 and Rational Methodologies
• Hydraulic Modeling experience using HEC-RAS
• AutoCAD Civil 3D and/or Micro Station drafting experience
• GIS experience using Arc Map
• Community Engagement and Landowner Interaction experience
• Stream Survey and Assessment experience including operating laser level survey equipment and sediment sampling procedures
• Joint Permit coordination and Application preparation experience
• Construction Management / Oversight experience
• Ability to travel

• Perform other related duties as assigned

• Proficient in Microsoft Office

• 15+ years of experience designing ecological restoration / mitigation projects
• Rosgen Level 4 Certified or similar River Course accreditation
• 4 year degree

• CAPM or PMP
• Experience working with local clients at the county and state level
• Project management and business development experience
• Experience with multiple project delivery methods i.e. Design-Bid-Build, Design-Build, P3
• Experience managing multidiscipline project teams
• Professional Engineer, Professional Wetland Scientist or Professional Geologist with an advanced degree and/or certification
• MD DNR Qualified Professional
• MDE ESC Certification (Green Card)
• Experience working in Pennsylvania, Maryland, New Jersey, Delaware, and Virginia
• Strong relationships with the Regulatory community
• 2-D Modeling experience
• Stormwater Management design experience
• Erosion and Sediment Control design experience

Work is performed within a general office environment 90% of the time. Work is generally sedentary in nature, but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.

Field work is required on occasion where work may be conducted outside in heat/cold, wet/humid, and dry/arid conditions. Some lifting (up to 25 lbs) may be required as needed.

• Adaptability
• Building Relationships & Teamwork
• Business Acumen
• Client Focus
• Communication
• Decision Making
• Planning and Organizing/Time Management
• Quality Service

• Collaboration
• Delegation
• Managing Performance

JMT is an Equal Opportunity Employer M/F/Disability/Vet/Sexual Orientation/Gender Identity, and we are proud to be building an inclusive and diverse workforce.

Qualifications:

• Proficient in Microsoft Office