Engineer, Remote ; Controls

Job Description

Mayfield Heights, Ohio, United States | Milwaukee, Wisconsin, United States

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

The Engineer, Remote Support, will work with customers to resolve their application and product issues, allowing the customer to maintain or improve their automation system. You will provide technical expertise for Rockwell Automation Factory Talk Batch, Plant

PAx and Process Safety products and technologies. You will report to the Remote Support Team Lead. This is a hybrid position and is located at our office in Mayfield Heights, Ohio or Milwaukee, Wisconsin.

• Bachelor's Degree in a Relevant Field.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Typically requires 2+ years of related experience.
• Hands‑on experience troubleshooting, implementing, and working with Rockwell's Factory Talk Batch, with a solid understanding of its functionality and practical application in industrial environments.
• Knowledge of standard Rockwell Automation software:
  Studio
  5000, Control Logix, Device Logix, Connected Components Workbench (CCW), RSLinx, RSNetworx.
• System/product expertise on Rockwell Automation products including Plant
  
  PAx, Factory Talk Batch, Control Logix, Trusted, AADvance, 1715 SIL2, 1756 SIL2, Factory Talk ViewSE and Factory Talk Optix.
• Experience creating and configuring Microsoft Windows Server machines within a domain or workgroup, as well as working with Microsoft SQL Server, web‑based applications, relational databases, and open‑source projects.
• Responsive and customer‑focused mindset – work well with others and efficiently share knowledge when supporting customers and collaborating with company partners.
• Expertise in applying automation technology to process environments and effectively interpret data from diagnostic tools to demonstrate practical usage and insights.

• Health Insurance including Medical, Dental and Vision.
• 401k.
• Paid Time Off.
• Parental and Caregiver Leave.
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at .