Field Service Technician - Hybrid - Bartlett, TN; Memphis - Ownership - Measuremen

Field Service Technician - Hybrid - Bartlett, TN (Greater MEM Area) - Ownership Opportunity

As an Experitec Field Service Technician in our Engineering Services organization, there is a responsibility and focus on establishing strong relationships with Experitec’s customers. Through these relationships, technicians identify and address areas of improvement within customers’ facilities. Your service opportunities will often include calibration, performance diagnosis, commissioning, and maintenance of instrumentation systems. Position will utilize company-provided vehicle and company-provided tools including hand tools and meters.

A Technician’s career may include experiencing a broad range of opportunities including manufacturing plant troubleshooting and support, working with plant operations, process engineering, maintenance, and technical support. This is an opportunity to work with customers that are largely manufacturing facilities. The Technician may have the opportunity to work in different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp & paper, and water.

Experitec provides strong technical and customer service training throughout your career.

What does the Experitec Field Service Technician do?

The Field Service Technician is responsible for providing instrument services to our customers to maximize the value of their process control systems. Examples of day-to-day activities may include instrument calibration, troubleshooting, specification, selection, and construction support.

Typical work assignments include:

• Performing on-site on-demand and contract field services to support our customer’s installed base. Services will include instrumentation, including diagnostic, troubleshooting, calibration, and start-up and commissioning services.
• Thoroughly tracking all required data and issuing site visit and calibration reports.
• Recommending approaches on repair, replace, and upgrades.
• Providing informal and on-the-job customer training.
• Effectively communicating customer needs and opportunities to the organization.
• Partnering with Sales team to execute tactics and strategies to improve customer satisfaction and service growth through available service programs.
• Reporting performance measures towards goals.
• Timely completing all required internal and external reports, certificates, and relevant documents.
• Actively owning safety through adherence to all safety and quality rules, and regulations.
• Performing other duties as assigned.

This position is part of our Field Services team within the Engineering Services organization.

Required Skills, Experience & Abilities:

• Possess a hands-on approach, a strong work ethic, refined troubleshooting skills, and a commitment to excellence.
• Associate degree OR High School Diploma or equivalent with two or more years of relevant experience OR similar combination of education and/or experience.
• Two or more years of relevant work experience demonstrating a strong mechanical aptitude.
• Two or more years of experience with installing, troubleshooting, calibrating, repairing, modifying, overhauling, diagnosing, testing and/or maintaining instrumentation and instrument systems, pumps, motors, motor control and electrical systems, PLC, and/or DCS.
• Ability to read and interpret P&IDs, electrical, instrumentation, and mechanical schematics.
• Strong ability to focus on customer’s needs and drive toward business goals.
• Basic experience utilizing Microsoft Office Excel & Word, Outlook email.
• Ability to work at customer sites most days Monday through Friday for 8 hours per day while occasionally working from home or Experitec offices.
• Ability to work overtime as needed with shifts extending beyond 8 hours to meet customer needs.
• Ability to work infrequent weekends and holidays with the flexibility to travel via plane with little notice to meet customer needs.
• Ability to independently travel to customer sites located within our service territory.
• Ability to effectively communicate (written and verbal) with customers and co-workers.
• Ability to comply with site safety regulations and dedication to a safe work environment.
• Ability to drive for the company…