Remote Field Service Engineer; IL East​/Central Region

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The Field Service Engineer will serve as the primary Toric Engineering representative for customers across west Indiana and Illinois, supporting automation and controls systems within a 2–3 hour radius of their home office. This position is fully remote from a home office, with an estimated 30% travel to customer sites across Illinois and occasional travel to Toric headquarters in Indianapolis, IN.

The Field Service Engineer will be responsible for field troubleshooting, system startups, customer support, and documentation. The ideal candidate will have a strong foundation in one of the following disciplines:

• AutoCAD Electrical / Control Panel Design
• PLC Programming & Controls Integration
• SCADA Development & Support

• Perform project management
• Produce or modify control panel drawings, submittals, and O&Ms
• Develop bill of materials and maintain budget (equipment and labor)
• Perform and record calculations for heat loads, motor loads, power supply loads including PLCs
• Support field verification of panels, I/O checks, and panel troubleshooting
• Assist with design corrections or redlines discovered during commissioning

• Develop, update, and troubleshoot PLC programs (Allen-Bradley, GE, Siemens, etc.)
• Perform control logic modifications and process optimization in the field
• Collaborate with customers to diagnose equipment, process, and signal-related issues

• Configure or support SCADA platforms such as Wonderware, VTScada, GE iFIX, or Ignition
• Troubleshoot communications, alarming, historian data, and system connectivity
• Assist municipalities with SCADA performance, reporting, and system uptime

• Serve as Toric Engineering’s primary field resource for customers in west Indiana and Illinois market
• Respond to scheduled maintenance, emergency service calls, and remote/onsite troubleshooting needs
• System startups, commissioning activities, equipment training, and performance testing for PLC, SCADA, and automation systems
• Diagnose and resolve issues involving PLCs, HMIs, VFDs, instrumentation, networking, and/or telemetry
• Partner with municipal operators, contractors, plant staff, and engineering teams to ensure successful project execution
• Provide clear documentation after each service visit, including reports, updates, time entries, and system notes
• Coordinate scheduling with Toric’s administrative team and communicate job status proactively
• Maintain a high level of professionalism and customer service in all interactions
• Maintain accurate daily timekeeping, expense tracking, and job cost documentation
• Keep tools, equipment, and service vehicle clean, organized, and operational
• Participate in remote team meetings and collaborate closely with Toric’s Indiana engineering team

• Associate’s Degree in Electrical Engineering Technology, Mechatronics, Automation, or comparable experience
• 5+ years of experience in controls, automation, SCADA, field service, or a related discipline
• Proficiency in at least one area:
  AutoCAD Electrical & panel documentation, PLC programming and field troubleshooting, SCADA development/administration
• Strong understanding of control panels, instrumentation, VFDs, and communication systems
• Ability to work independently in remote environments with limited oversight
• Strong problem‑solving skills under time‑sensitive or operational constraints
• Excellent written and verbal communication skills
• Valid driver’s license and ability to travel locally within 2–3 hours of home

• Knowledge of municipal water/wastewater processes, pumping systems, and instrumentation preferred

Employees must be able to lift, carry, push, and pull objects weighing up to 50 lb. The role requires frequent physical activity, including standing, walking, bending, kneeling, climbing, and reaching. The work environment includes remote office work and technical field settings with regular vehicle travel to customer sites. Proper personal…