Control Room Operator - Remote Operations Center

Jupiter Power is a leading energy storage company committed to delivering sustainable, innovative solutions for a cleaner energy future. We are committed to advancing the clean energy transition while prioritizing exceptional customer experiences and organizational alignment with our long-term strategic goals.

As we continue to grow, we are looking build a pipeline of talent for one of our newest operations:
Jupiter’s Remote Operations Center.

These roles are based out of our office in Austin, Texas.

Position Summary:

The Control Room Operator is a critical member of Jupiter Power's operational team, responsible for real-time monitoring, operation, and optimization of energy storage systems (ESS) and associated equipment. This role ensures safe, efficient, and compliant operations, with a strong focus on managing dispatch instructions from Independent System Operators (ISO) to support grid reliability and customer satisfaction.

Key Responsibilities:

Operational Oversight

• Monitor and control energy storage systems, grid interactions, and other associated equipment using advanced software systems.

• Execute dispatch instructions received from ISO, ensuring timely and accurate system responses to grid needs.

• Respond to alarms and system deviations, initiating corrective actions to ensure system performance and reliability.

• Maintain situational awareness, monitor and evaluate system conditions, anticipate problems, disseminate information to the appropriate entities, and implement strategies to minimize/avoid issues which may adversely impact the ESS assets and the Bulk Electrical System.

• Direct and support dispatch of technicians to perform system restoration and service activities on site.

Safety and Compliance

• Adhere to operational safety standards, protocols, and regulatory requirements.
• Conduct routine inspections and assist with troubleshooting and resolving operational issues.
• Maintain operational logs and records, including ISO communications, in compliance with regulatory and company standards.

Customer Experience

• Act as a liaison to ensure stakeholders and customers are informed about system performance and availability.
• Anticipate customer needs and proactively address concerns, ensuring a positive experience aligned with Jupiter Power's values.

Collaboration and Teamwork

• Work closely with maintenance, engineering, and operations teams to optimize system performance.

• Participate in training sessions and support continuous improvement initiatives.

Data and Reporting

• Analyze performance data to identify trends and recommend improvements.

• Prepare and deliver operational performance reports to management, stakeholders, and regulatory entities as required.

• Maintain evidence and documentation for applicable compliance requirements and support internal groups to ensure timely provision of compliance deliverables (e.g., RFIs, reports, filings, and records).

Qualifications:

Required

• High school diploma or equivalent; technical or vocational training preferred.
• 3+ years of experience in power plant, battery storage, or control room operations.

• Familiarity with SCADA systems, energy management systems, and ISO dispatch processes.

• Strong understanding of electrical systems, grid operations, and energy storage technologies.

Preferred

• Bachelor's degree in a relevant field such as Engineering, Energy Systems, or Operations.

• Certifications such as NERC System Operator, OSHA, or equivalent.

• Experience in customer-facing roles or industries emphasizing customer satisfaction.

• Working knowledge in one or more ISO/RTOs (ERCOT, CAISO, WECC, MISO, PJM, IESO, NYISO, ISONE, SPP).

Key Skills and Competencies

• Proficiency in monitoring and controlling complex systems.

• Strong problem-solving and decision-making abilities under pressure.

• Excellent communication and interpersonal skills, including experience with ISO communications.

• Ability to work in a 24/7 shift environment, including nights, weekends, and holidays as part of a rotating schedule.

• Commitment to safety, compliance, and customer-centric operations.

• Ability to obtain a NERC Certification within 12 months.