Design Specialist

Description

Our client is one of the top A&E firms in the nation that supports various industries not limited to energy, telecommunications, transportation, water, utility, etc. In addition to their Engineering sectors they also have a construction services sector and IT sector that all work in constant collaboration. With the diversity of industries they support along with various customers, they have a wide range of design software they are required to be proficient in.

This design software is not limited to Bentley, Microstation, AutoCAD, Civil 3D, etc. With the large amount of engineers and clients they have, KCI has a “Design Support” section within their IT department that is focused on technical support and overall guidance across the specific platforms. With increased volume, and some upcoming retirements, KCI is in need of a Civil 3D specialist to work in their IT department and support internal users on any/all questions Civil 3D related.

The Autodesk Support Specialist provides technical assistance and guidance to end-users and project teams on Autodesk software products, including AutoCAD, Revit, Navisworks, and BIM
360. This role ensures optimal software performance, resolves technical issues, and supports workflows to enhance productivity across design and engineering teams.

• Service as the internal helpdesk SME for Civil 3D.
• Provide timely and helpful customer service in a positive and professional manner.
• Provide production Civil 3D support.
• Respond to requests for Civil 3D technical assistance in person, via phone or electronically.
• Diagnose and resolve Civil 3D technical hardware and software issues.
• Educate and empower employees with Civil 3D and IT training.
• Log all Help Desk interactions in a timely manner.
• Assist with develop, implement, and enforce Civil 3D work spaces and standards.
• Research questions using available information resources.
• Provide technical support for all Civil 3D software.
• Support Corporate CAD Manager’s vision and responsibilities.
• Assist with organizing CAD environment.
• Assist with project standards coordination as required.
• Complete other duties as required/assigned.
• Preferred Certs - ACP (Autodesk Certified Professional).
• May require light travel for training.
• Flexible schedule.

Design, civil 3d, helpdesk troubleshooting, design documentation, autodesk, bim, revit, leica, carlson.

Design, civil 3d, helpdesk troubleshooting, design documentation, autodesk.

This position can sit fully remote or be hybrid with local offices. Shift also has flexibility, but typically 8AM-5PM. In regards to office location, there is also flexibility, but need to be near one of their office locations (MD, DC, Tampa FL, Texas, NC). This is a contract to hire opportunity that is hourly on contract and will convert at salary.

Key Responsibilities:

• Provide technical support for Autodesk products via phone, email, or remote sessions.
• Troubleshoot and resolve issues related to installation, licensing, configuration, and performance.
• Maintain and update knowledge base articles and SOP.
• Collaborate with IT and project teams to deploy updates/patches.
• Provide training sessions as needed.
• Track and manage support cases using internal ticketing systems.

Entry Level

This is a contract to hire position based out of Baltimore, MD.

The pay range for this position is $40.00 – $45.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, vacation or sick leave).

This is a fully remote position.