Field Service Engineer - East Coast

Join to apply for the Field Service Engineer - East Coast role at Leybold

This position is based in Export, Pennsylvania and may require up to 50% travel.

As a Field Service Engineer, your mission is to install, analyze, troubleshoot, maintain and service Leybold vacuum pumps and related equipment (mechanical and electrical) in the field. You will proactively promote increased sales of spare parts, service repairs, and other aftermarket services within your assigned geographical territory.

• Works closely with local account managers and the service organization to increase sales of spare parts and aftermarket services of Leybold and Brand X products and helps to identify and penetrate new accounts within assigned regions.
• Installs, analyzes, troubleshoots, maintains and services Leybold pumps and related equipment (mechanical and electrical) in the field.
• Able to achieve budget goals for sales of spares and aftermarket services.
• Supports new product qualifications and installations.
• Provides technical advice, assistance and product training to customers.
• Maintains relations between the customer and the organization on field service and aftermarket sales matters.
• Determines and recommends which products or services best fit the customers' needs.
• In conjunction with sales, identifies areas for product improvement or needs for new products; maintains a historical log of site visits and writes trip reports, continuing to follow-up on activities to ensure customers’ needs have been satisfied.
• Assists Sales Channels in selling the company’s products & services by providing technical expertise to prospective and established customers.
• Increases employees' knowledge of Leybold products in effectively facilitating installation, start‑up, and maintenance of related equipment.
• Helps develop and train additional field service staff.
• Other duties as assigned.

• 2+ years of experience working in field service and automotive or mechanical repair assembly.
• Associate's Degree in a technical related field.
• Cryo or refrigeration experience is a plus (e.g., vacuum systems, turbopumps, dry pumps, booster pumps, leak detectors, rotary vane pumps, vacuum gauges and cryo pumps).
• Ability to develop strong customer relationships & promote aftermarket sales and service.
• Working knowledge of electronics, electrical systems and mechanical aptitude.
• Demonstrated sense of urgency to respond to customer requirements.
• Strong organizational, written and oral communication skills.
• Works independently with minimal supervision and is a self‑starter.
• Basic computer skills and knowledge of personal computer environments (e.g., Microsoft Office).
• Valid driver’s license required.
• Successful candidate must submit an OSHA Respirator Medical Evaluation Questionnaire and pass a pulmonary function test.
• Must be able to utilize a full‑face respirator.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and outdoor weather conditions; fumes or airborne particles; high or precarious places; toxic or caustic chemicals; risk of electrical shock and vibration; extreme temperatures; dust; smoke; unpleasant odors; and/or loud noises.

The employee must occasionally lift and/or move up to 20 pounds and require frequent computer use. Specific vision abilities required include close vision, color vision, distance vision, depth perception and ability to adjust focus.

Travel could be up to 50%, overnight, and/or for multiple days.

• We believe there is always a better way. Open for change and feedback defines our culture.
• Individual learning opportunities, worldwide job opportunities, or technical training from our academy.
• Safety and well‑being of employees is a priority.
• A competitive compensation package including relocation assistance, medical, dental, vision, vacation, sick, holiday pay, 401(k), paternal and maternal leave, short‑term and long‑term disability, and more.

LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veteran

Job location:

Hybrid – you will split your time between remote work and on‑site at Leybold USA Inc., Export, Pennsylvania, USA.

Contact information:
Talent Acquisition Team – Ian Boudreaux

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