Field Service Engineer

Description

POSITION TITLE: Field Service Engineer I

DIVISION NAME: Environmental Business Division (EBD)

REPORTS TO: Assistant Manager, Field Service

POSITION STATUS:Full-Time

WORK LOCATION: Remote – TX

WORK STYLE DESIGNATION: Customer Remote

WORK STYLE REQUIREMENT: Customer Remote

FLSA STATUS: Non-Exempt

TRAVEL REQUIRED: Up to 95%

POSITIONS SUPERVISED: None

EXPECTED PAY RANGE: $20.88 - $28.71 per hour

The pay ranges listed above are for each position's base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

Field Service Engineer I will be responsible for preventative and unscheduled maintenance of Hitachi’s Industrial and Chemistry products at customer facilities throughout the United States.

In this developmental position, the Field Service Engineer (FSE) is spending a large portion of their time training under close supervision. The FSE typically receives detailed instructions on all work assignments, acquires job skills, and learns company policies and procedures to perform routine tasks. The FSE learns the hookup process for specific tools as well as their basic operation. Continued training programs are given to develop specific instrument skills, knowledge, and service techniques.

The FSE is interfacing with customers and developing relationships with co-workers and managers.

FSEs will report to assigned customers’ facilities daily. Compressed workweeks may apply. The FSE must be willing to work overtime upon request. Field engineers will interface with site coordinators to perform preventative and unscheduled maintenance.

• Complete assigned On the Job Training (OJT) with the goal of instrument certification. {E}
• Pick up and return messages and service calls from customers in a manner meeting service department policies. {E}
• Maintain appropriate records of all work performed in company service system (5%). {E}
• Manage and maintain traveling inventory according to department policies and procedures. {E}
• Protect and maintain company property (i.e., traveling inventory, company car, test equipment, tools, etc.). {E}
• Fill out timecard and expense reports weekly. {E}
• Maintain record of all training received. {E}
• Comply and adhere to company policies. {E}
• Portray professionalism and pride in appearance while conforming to policies. {E}
• Provide a positive attitude to all employees and customers. {E}
• Other duties as assigned.
• The FSE is responsible for addressing all service-related issues at customer sites. {E}
• The FSE is responsible for performing system installations at customer sites and completing field service documentation utilized for tracking system reliability and customer billing. {E}

{E} Essential Functions {NE} Non-Essential Functions

(“Essential Functions” are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.)

• AS degree in Electrical or Electronics Engineering or equivalent combination of education and experience required.
• BS degree in Electrical or Electronics Engineering preferred.

• Knowledge of analog and digital circuitry.
• Experience using digital volt meters, oscilloscopes, hand tools, and computers.
• Ability to read electrical schematics.
• Basic knowledge and understanding of physics and chemistry.
• Must have and retain valid driver’s license in resident State. Must be insurable by our insurance company.
• Willingness to relocate and/or travel.

• Customer interface and communication skills are necessary for this position.
• The FSE must be able to resolve difficult technical issues and devise long‑term plans to resolve ongoing service‑related issues at customer sites.
• Demonstrate strong work ethics.
• Demonstrate strong verbal and written communication skills with management, co‑workers, internal and external customers.
• Demonstrate ability to effectively communicate information to…