Field Service Engineer; Phoenix, Arizona

Field Service Engineer – Phoenix, Arizona

At SUSS, a Field Service Engineer based in Phoenix, Arizona, will play a critical role in supporting our customers by installing, maintaining, and troubleshooting SUSS equipment at semiconductor manufacturing sites. Working directly with customers ensures optimal tool performance, minimizes downtime, and supports the successful deployment of cutting‑edge technologies in a dynamic, fast‑paced environment.

• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
• Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine the nature and scope of the problem.
• Analyzes review and inspection findings to determine the source of the problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides on‑site technical assistance to troubleshoot and repair equipment.
• Maintains records of performance reports.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Other duties as assigned.

• Four‑year college degree related to the technical skills required for the job, plus a minimum of five years of related work experience.
• Or an AA degree related to the technical skills required for the job (or equivalent university program certificate) plus a minimum of eight to ten years of directly related experience and/or training.
• Or an equivalent combination of education and experience.

Health and Insurance Benefits

• Group Insurance Health plans – a portion of the premiums for Medical, Dental, and Vision are Company‑paid.
• Choice between three PPO plans in every state except California.
• California employees have choice between four Insurance Plans – three PPO plans and one HMO plan.
• Term Life/AD&D, Long Term Disability (LTD), and Short‑Term Disability (STD) Insurance plans – 100% Company‑paid.
• HSA with significant Company contribution.
• Employee Assistance Plan (EAP) – 100% Company‑paid.

Work‑Life Balance and Paid Time Off

• Flexible working hours model, including flextime, various part‑time options, and up to 12 days of remote work per month.
• 10 Paid Holidays per year.
• 136 hours of PTO per year.
• 10 Paid Jury Service days per year.
• 401(k) with 4% Company match.

Retirement & Financial Planning

• 401(k) with 4% Company match.