NOC Engineer – Tier III

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The NOC Engineer – Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands‑on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations.

• Monitor and manage multi‑vendor network environments, ensuring high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
• Coordinate escalations with internal engineering, field operations, and external vendors.
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
• Conduct proactive network performance analysis, capacity planning, and optimization.
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
• Oversee change management, upgrades, and maintenance windows to minimize service impact.
• Maintain detailed documentation, runbooks, and process improvements for network operations.
• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

Key competencies for this role include Safety and Security, Quality of work, and Results‑Orientation. Detailed definitions are provided below.

• 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.
• Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).
• Hands‑on experience with Juniper (Junos), Cisco, and Mikro Tik platforms.
• Experience with Calix XGS‑PON and access/aggregation network management systems.
• Experience with fixed wireless and LTE platforms such as Cambium, Telrad, or similar.
• Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent).
• Strong understanding of network monitoring, alerting, and telemetry tools.
• Proven ability to lead technical response during major incidents and guide NOC teams through resolution.
• Bachelor’s degree in computer science, IT, or equivalent experience preferred.

• No travel required.
• Must be authorized to work in the United States.
• Staff, non‑exempt, full‑time position.
• Remote work.
• Schedule:
  
  Monday through Friday with occasional weekend availability as needed to fulfill core duties.
• Requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
• Requires the ability to perform fine‑motor tasks, such as typing or using a mouse, for extended periods of time.

Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber‑optic‑based broadband services to these communities. Vero also strives to enhance communities by becoming an active partner, adding jobs, supporting local causes, and improving connectivity for schools and rural healthcare.

Vero participates in E‑Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I‑9 to confirm work authorization. This position requires the ability to pass a standard background check upon offer of position and at least 2 professional references are required.

Safety and Security:
Employees observe safety and security procedures, report potentially unsafe conditions, and use equipment properly. At intermediate levels they determine appropriate action beyond guidelines; at higher levels they proactively suggest safety improvements across the organization.

Quality of work:
Employees demonstrate accuracy and thoroughness, seek continuous improvement, and apply feedback to enhance performance.

Results‑oriented:
Employees focus on achieving results, routinely meet goals, and pursue higher challenges, delivering exceptional value.

Mid‑Senior level

Full‑time

Sales, General Business, and Education

Wireless Services, Telecommunications, and Communications Equipment Manufacturing