Infrastructure Engineer

Advance your career on a project that supports an enterprise-class U.S. Federal Agency in Washington, DC. We are looking for an experienced, resourceful, and innovative cloud network and infrastructure engineer who is passionate about virtual networking in a large, distributed cloud-focused environment to utilize their knowledge of systems engineering and networking technologies.

• Deploy, configure, maintain, and monitor eGain’s corporate and Cloud network infrastructure,
• Firewalls, routers, NAT gateways, VPN, proxies, load balancers, and other boundary security devices,
• AWS VPC, VPC gateway, transit gateways, and ELB,
• Azure VNET, Security groups, and Express Route,
• Deploy, configure, maintain, and monitor servers on Windows and Linux platforms,
• Hypervisor VM administration (Hyper-V and/or VMWare),
• Infrastructure based on AWS and Microsoft Azure platforms,
• Optimize reliability, performance, supportability, and security of infrastructure,
• Provide technical inputs in the design and review of architecture, policies, and procedures to ensure security, reliability, availability, performance, and backup and disaster recovery of infrastructure,
• Create and document network architecture and design decisions,
• Automate routine tasks for deployment, configuration, and monitoring for all of the above,
• Work with a 24/7 cross-geography team on network and Infrastructure related tasks.

• 4+ years as an Infrastructure Engineer or Cloud Network Engineer, with at least 2 years of experience with AWS and Azure
• Strong knowledge of internet routing protocols and techniques such as TCP/IP, IPSec, NAT Firewall rules, and static and dynamic routing protocols (BGP, OSPF).
• Deep understanding of cloud network technologies, network virtualization, VPN, and overlay architectures. Proficiency in network engineering and security around firewalls and VPNs
• Experience with Microsoft Windows and Linux administration and scripting – Power Shell, Python, or Bash scripting.

• U.S. Citizenship is a requirement
• Bachelor's Degree in Information Systems, Computer Science or a related technical field from a four-year college or university.
• 5+ years relevant experience and/or training; or equivalent combination of education and experience. 7+ years’ experience in lieu of degree.
• Minimum of 5+ years of experience developing SharePoint solutions.
• Able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance.

• Cisco Telephony software knowledge to include:
  Cisco Unified Contact Center Enterprise (UCCE), Intelligent Call Manager (ICM), and Finesse, etc.,
• Experience provisioning UCCE accounts,
• Telecom skills
  - Troubleshooting issues such as drop calls within the Intelligent Call Manager (ICM) and Contact Center Services Division (CCSD) environment,
• Solid troubleshooting skills.

Flexible work from home options available.

Compensation: $ - $ per year.