Infrastructure Engineer

Infrastructure Engineer – Webstaurant Store (Lititz, PA)

Job Summary
We are seeking a highly skilled and reliable Infrastructure Engineer to manage and maintain our physical IT infrastructure, including servers, storage systems, and data backup solutions. This role is crucial for ensuring the performance, reliability, and integrity of our on‑premises hardware and for supporting the organization’s data protection and recovery strategies.

• Assist in the daily management, maintenance, and optimization of physical server and storage infrastructure.
• Participate in infrastructure projects and initiatives under the direction of senior engineers, including planning, implementation, and testing.
• Troubleshoot and resolve hardware and system‑level issues related to servers and storage devices in a timely manner.
• Support the operation, monitoring, and administration of data backup and recovery systems to ensure data integrity and availability.
• Perform regular system updates, patches, and routine maintenance to ensure infrastructure security and performance.
• Collaborate with cross‑functional teams to support infrastructure requirements and ensure high availability and reliability of critical systems.
• Maintain accurate and up‑to‑date documentation of procedures, system configurations, and hardware inventories.

• Access to a reliable and secure high‑speed internet connection. Cable or fiber internet connections (at least 75 Mbps download/10 Mbps upload) are preferred.
• Access to a home router and modem.
• A dedicated home office space that is noise‑ and distraction‑free, with a strong wireless connection or a wired Ethernet connection.
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported.
• The desire and ability to work and communicate with team members via chat, webcam, etc.
• Legal residents of one of the following states: AK, AL, AR, AZ, CA, CT, DE, FL, GA, IA, , IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY. H‑1B Visa Sponsorship Not Available, W2 only.

• Minimum of 3 years of relevant experience in a system or infrastructure engineering role.
• Experience supporting on‑premises/co‑located data center environments with both physical and virtual infrastructure.
• Hands‑on experience with enterprise server hardware, firmware/BIOS management, and hardware diagnostics.
• Disaster recovery planning, including failover testing and backup/recovery verification.
• Applied knowledge of monitoring performance metrics, conducting RCA, and using observability tools.
• Exposure to lifecycle management tasks such as provisioning, upgrades, and decommissioning.
• Project involvement in infrastructure rollouts, system migrations, and hardware refresh initiatives.

This role does not require a degree. We value relevant skills, experience, and alignment with our core values above all else.

Datacenter Management

• Physical server installation, racking, and cable management
• Power and cooling capacity planning
• Asset labeling, inventory tracking, and lifecycle documentation
• Environmental monitoring (temperature, humidity, airflow)
• Structured cabling standards (fiber, copper, patch panels)
• Equipment decommissioning and secure hardware disposal
• Physical access control and vendor coordination
• Hands‑on use of remote management tools (e.g., iDRAC, iLO) for out‑of‑band access
• of equipment racks, PDUs, and UPS systems
• Coordination of change and physical maintenance schedules

Storage, Backup & Disaster Recovery

• SAN, NAS, & object storage systems including Net App, Dell EMC, Dell ECS
• Backup products including Commvault, Veeam, Rubrik
• Storage replication and deduplication technologies
• Backup policy configuration and retention management
• Disaster recovery planning and testing
• Backup validation and offsite replication

Enterprise Server Management

• Dell Power Edge server hardware
• RAID array configuration
• Hardware standardization and diagnostics
• Capacity planning and resource forecasting
• Server lifecycle management (provisioning, patching, decommissioning)
• Data center operations and server racking

Operating Systems & Virtualization

• Wind…