Field Service Engineer - TAP; Ambr - Remote - Bay Area

Sartorius is seeking a dynamic entrepreneurially spirited Field Service Engineer based remotely in the San Francisco, CA (Bay Area). In this role, you will support our cutting‑edge Am  system and other equipment.

As a trusted partner, you will assist customers with installation, commissioning, calibration, and preventative maintenance of our systems.

• Perform installation & commissioning, calibration, preventative maintenance and break‑fix repairs across a range of systems.
• Maintain fault‑finding data and provide feedback on product performance to customers and internal groups.
• Perform in‑house service activities in the Delaware office as needed.
• Follow all service procedures to keep product software/configuration up‑to‑date and accurate.
• Keep accurate records of time, expenses and work performed.
• Make independent decisions regarding repair of field equipment within service level agreements and support contracts.
• Collaborate with teams to escalate unresolved issues to the relevant Product Support Engineer, Customer Support Engineer, and Hardware Resource Coordinator.
• Travel up to approximately 80% of the time (primarily within an assigned territory).

• Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
• Formal training in mechanical/electrical hardware set‑up and configuration. Field or building services engineering experience may be considered.
• 2+ years’ experience in commissioning/test or field service/support within high‑tech engineering/manufacturing, ideally on capital equipment.
• Valid driver’s license and passport, or ability to obtain one.
• Experience finding electrical, mechanical & I/O faults at system and component level.
• Experience with automation and/or robotics is a huge plus.
• Understanding of automatic mechanisms and their associated electrical control systems.
• Experience measuring AC/DC voltages.
• Hands‑on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies.
• Effective communication skills and ability to establish strong relationships with team members and customers.
• A good understanding of mechanical/electrical drawings.
• Proven problem‑solving skills.
• Ability to train and manage customers in using our products.
• Computer literate and familiar with Microsoft Office.
• Understanding of mechanical and electrical schematics.
• Installation of software and firmware updates/testing.
• Customer maintenance and best practice training.
• Calibration of control systems (e.g., temperature and/or volume).
• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments is advantageous.
• Understanding of both mammalian and microbial cell cultures.
• Experience with bioreactors and their use to grow cell culture.
• Experience configuring PCs and installing software packages (Windows OS).
• Alignment with our core values:
  Sustainability, Openness, Enjoyment.

Competitive salary range: $80,000 – $105,000 (depending on experience, skill set, education, location). Plus annual bonus and car allowance.

• Personal and professional development: mentoring, leadership programs, internal seminars.
• Work‑life balance: paid vacation, sick time, corporate holidays, community service day, flexible work schedules.
• Comprehensive onboarding, including a virtual online platform.
• Welcoming culture: mutual support, team spirit, international collaboration, communities on topics such as “Coaching”, “Agile Working”, and a “Businesswomen’s Network.
• Health and well‑being support: medical, dental, vision, EAP, and other wellness programs.
• Intelligent working environment: smart buildings with latest technology.
• Retirement savings plan: 401 k with generous company match.
• Flexible spending: HSA, FSA (dependent care & healthcare spending), transportation commuter account.
• Company‑paid benefits: basic life insurance, AD&D, EAP, family planning & women’s health, health advocate.
• Optional supplements: supplemental life insurance, legal services, LTD & STD, critical illness insurance, student loan tuition refinance service.

Sartorius is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or other protected group classes.

To request reasonable accommodation, email accom

Sartorius is a global life‑science company listed on the German DAX and TecDAX, providing technologies that help translate scientific discoveries into real‑world medicine faster. Join our team and contribute to the fight against cancer, dementia, and other diseases.

Entry level

Full‑time

Information Technology