Customer Success Engineer; Remote or Hybrid

Customer Success Engineer (Remote or Hybrid) Overview

We are seeking a Customer Success Engineer passionate about improving healthcare to help solve technical problems, provide advice to customers, and contribute product insights to our R&D team. This position offers a base salary of $80,000-$85,000 per year, stock options, and benefits such as paid time off, health insurance, and caregiver time.

Hi, I'm Shannon, the Implementations Manager  you bring Python experience and Customer Success experience in healthcare SaaS, we would love to hear from you.

• Pilot customers through the onboarding journey: map integrations, train clinicians, and customize diagnostic reports.
• Respond to issue emails or texts from sleep techs or physicians, delivering rapid, compassionate updates.
• Investigate, identify, and document root causes; plan technical solutions; own resolution and customer communication.
• Meet with clinician end‑users of Enso Sleep to review feedback and apply configuration changes.
• Advise sleep lab staff on best‑practice workflows for efficiency and accuracy.

• 1‑5 years of experience in a technical customer support role (customer support engineer, solutions engineer, clinical engineering, or clinician providing technical support).
• 3+ years in a healthcare or adjacent role.
• Experience writing and reading software in one or more programming languages, such as:
  • Bachelor's degree with programming coursework.
  • Graduation from a development bootcamp.
  • Professional experience writing software on‑the‑job.
• Ability to ask technical questions of non‑technical end‑users, translate feedback into required changes, and communicate timelines.
• Project management interest or experience preferred; PMP is a bonus.
• Ability to travel approximately 10% of the calendar year.

• Make Healthcare Better – passionate about moving healthcare to a better place for everyone.
• Put Customers First – delight customers by working closely with them.
• Be a Great Teammate – spread good vibes and support teammates.
• Gets $#!t Done – bias toward action and autonomy.
• Focus on Quality – do not cut corners; demonstrate integrity and detail orientation.

• Hybrid/Remote company with fantastic downtown Madison, WI headquarters.
• Health, dental, and vision insurance options.
• Paid time off options.
• Stock options.
• Company bonus program participation.
• 401(k) plan.
• Team Summits and in‑person gatherings.

• Submit a resume online; hiring team will select candidates.
• Video call to discuss experience and role details.
• Opportunity to demonstrate skills.
• Final candidates meet additional team members.
• Offer.

Enso Data is committed to recruiting, hiring, and retaining the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to apply only when they meet every requirement. If you think you’re a great fit but don’t meet every box, please still get in touch.

To learn more about our ongoing commitment to diversity, .

Note:

This role is based in the continental United States. Enso Data cannot support sponsor ships; candidates must be legally eligible to work and reside in the U.S. now and in the future.

Enso Data is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other protected persons on any basis of race, color, national origin, gender, sexual orientation, disability, age, veteran status, marital status, family status, or any other status protected by law.

We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a culture of mutual respect where equal employment opportunities are available to all applicants and teammates.

If you need an accommodation or alternative application, please contact Angela at