Senior Customer Success Engineer; Hybrid or Remote

Senior Customer Success Engineer (Hybrid or Remote)

We’re looking for a Senior Customer Success Engineer passionate about making healthcare better to help solve technical problems, provide advice for customers, and give product input to the R&D team. This position offers a salary of $95,000–$100,000 and stock options, plus benefits such as paid time off, healthcare insurance, and more.

$95,000 / yr – $100,000 / yr

• Assisting other Customer Success Engineers on complicated investigations and coding small bug fixes that keep customers happy.
• Facilitating new customer implementations or device integrations using a mix of standardized plans and unique problem solving.
• Jumping in on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer.
• Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes as you work with an engineer to write and release the relevant code.
• Meeting with clinician end-users of Enso Sleep to review feedback and apply configuration changes to more closely align the software to their preferences.
• Working with the software engineering team to maintain >99% successful study‑scoring throughput by helping with error reporting, system monitoring, and testing processes.

• 5+ years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, technical services team member, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians.
• 3+ years in a healthcare or healthcare adjacent role.
• Experience writing and reading software in one or more programming languages, e.g., Bachelor’s degree including programming coursework, graduation from a development bootcamp, or professional experience in writing software on‑the‑job.
• Practiced experience in APIs (e.g., delivering API product to customers, helping others with escalations related to an API, etc.).
• Demonstrated ability to ask technical questions of non‑technical end‑users, translate their expressed feedback into required changes, and communicate back timelines.
• Proven skills in triaging customer needs and developed ability to communicate with Product Development team members to hand off complex tickets.
• Demonstrated confidence to differentiate between technical priorities and ability to communicate such given department, product and/or company strategy.
• Project management interest and experience strongly desired; PMP a bonus.
• Ability to travel approximately 15% of the calendar year.

• Make Healthcare Better – passionate about moving healthcare to a better place for everyone everywhere.
• Put Customers First – delights customers by working closely with them to support their initiatives.
• Be a Great Teammate – spreads the good vibes and is a joy to work with; also understands the value of helping one’s teammates.
• Gets $#!t Done – bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams.
• Focus on Quality – looks for teammates who don’t cut corners and demonstrate integrity and attention to detail.

• Hybrid/Remote Company – with hybrid and remote options and a downtown Madison headquarters.
• Health, dental, and vision insurance with options to choose a plan that fits you and your dependent’s needs.
• Paid time off options.
• Stock options.
• Company Bonus Program.
• 401k.
• Team Summits.

• Submit a resume online and our hiring team will choose those that seem like the best candidates.
• A few candidates will be chosen for a video call to get to know each other, discuss experience, and explain the position in more detail.
• Opportunity to show your skills.
• The final candidates will have a chance to meet a few people from the team.
• Offer.

Enso Data seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. If you think you’re a great fit but don’t necessarily meet every box, please still get in touch. To learn more about our ongoing…