Field Service Engineer; Field Remote BC

Field Service Engineer (Field Remote, Vancouver BC)

Canada | Remote

Location British Columbia, Canada

Job REQ-055775

The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Location:

Remote Field role based in Vancouver, BC serving customers locally with travel possible into all other provinces/territories when required.

• Perform installations, maintenance, validations, and repairs while ensuring compliance with Perkin Elmer’s service standards and key performance indicators.
• Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance Perkin Elmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Attend higher level certification through participation in company sponsored training & development offerings.
• Complete all administrative tasks, including but not limited to time reporting and assigned training.

• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

• Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
• Technical critical thinking skills and attention to detail.
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• MS Office skills:
  Outlook, PowerPoint, Word.
• Excellent team player with a customer satisfaction focus.
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.

• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
• High School Diploma plus 7+ years direct experience with repair of laboratory equipment.

• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software.
• Vendor issued certification on relevant laboratory equipment.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).
• Valid driver’s license and safe motor vehicle operation.

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may…