Field Quality - Technical Support Specialist

Overview

Overview Answer technical support phone calls from Hussmann Technicians, Branches, Field Equipment Representatives, Third-Party Service Contractors and Customers. Provide advanced technical expertise to support Hussmann facilities and products by investigating, resolving quality issues, dispositioning them, and creating field reports in CRM. Interface with customers, contractors, technicians, and engineering. On-site field support for installation and commissioning projects and root cause analysis of field-reported Hussmann product issues may be required.

This position is customer-facing; therefore professionalism is essential as the Technical Specialist/Field Quality Specialist are Hussmann’s “technical experts”.

• Must actively demonstrate and promote the Hussmann Behaviors for Success.
• Manage technical calls via 8x8.
• Maintain CRM database daily – dispositions and field reports.
• Effectively manage individual utilization – including maintaining field engagements in CRM and proactively communicating to the manager about special project work.
• Utilize the Field Escalation process when applicable.
• Provide technical support and guidance to Field Equipment Reps (FERs) in diagnosing and resolving common customer issues; advise on the most efficient resolution approach.
• Participate in meeting cadences with cross-functional teams to ensure robust support plans for field escapes, large customer start-up projects, and new products/controls startups.
• Collaborate with Tech Support Leader, Field Quality, and Engineering to stay current on new products and technology.
• Work with cross-functional teams to meet project objectives, drive root cause, and mitigate customer risk.
• Support process improvement and VA/VE activities and drive projects to completion.
• Perform standard Field Quality Specialist duties when applicable.
• Effectively support field projects within budgetary guidelines.
• Provide customer support related to the delivery and commissioning of sustaining and new products.
• Document onsite findings utilizing the field report creation process.
• Support and provide technical guidance for equipment lab tests and diagnosis processes for new and sustaining equipment.
• Perform plant and customer site audits to identify opportunities for continuous improvement of products and processes where applicable.
• Interact directly with customers, contractors, technicians, and engineering to provide advanced-level technical expertise to instill confidence in Hussmann equipment, installation, technical support, and service.
• Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up.

• High School Diploma and Technical Degree required.
• Bachelor’s Degree preferred.
• Minimum of 5 years Refrigeration/HVAC or related industry experience.
• Industry product knowledge; hands-on understanding of refrigeration systems; knowledge of electrical controls and equipment.
• Field project management experience preferred.
• Microsoft Office skills, specifically Excel, PowerPoint, and Word.
• Ability to speak effectively before groups of customers or employees of the organization.

This is a remote position with a preferred location in the central US, but other locations will be considered for the right fit/candidate.

Closing date:
February 23, 2026. Salary ranges and compensation details are provided in the full job posting and may vary by knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage will be the greater of the posted range or location minimum wage, subject to local requirements.

• Health Benefits – medical, dental, vision, prescription plans; HSA/FSA options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) with company matching and immediate vesting.
• Paid time off, parental leave, and other leave programs.
• Tuition reimbursement for job-related courses after six months of service.
• EAP, virtual health management, chronic condition, and tobacco cessation programs.
• Eligibility starts the first day of the month following start date; varies by employment status.

Hussmann is a subsidiary of Panasonic USA. Hussmann is an equal opportunity employer. All qualified applicants will receive consideration without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law. REQ-153573.