Quality Systems Technician

About IEM Industrial Electric Mfg. (IEM) is the largest independent full‑line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

IEM is currently seeking a Quality Systems Technician for our Surrey, B.C. location. This role will report to the Quality Systems Leader and focus on supporting the development, implementation, and maintenance of digital quality systems, smart tools, and quality infrastructure. Responsibilities include setting up systems, troubleshooting technical issues, and integrating quality processes within manufacturing operations.

Please note: This position requires 100% in‑office presence in our Surrey offices and does not offer remote work.

• Support the setup, configuration, and validation of quality systems, including smart tools, AI cameras, and digital inspection devices.
• Assist in troubleshooting issues related to EQMS platforms, smart inspection systems, and quality data capture tools.
• Work with engineering, IT, and quality teams to integrate new tools and systems into production processes.
• Help build and maintain process flows, control plans, and digital documentation related to quality system infrastructure.
• Support the digitization and automation of quality recordkeeping, including testing logs, process checkpoints, and traceability systems.
• Contribute to the creation and refinement of standard operating procedures (SOPs), work instructions, and user guides related to quality systems.
• Participate in pilot runs and process trials to validate functionality and integration of smart quality tools.
• Monitor system performance and raise recurring issues or improvement opportunities.
• Maintain accurate documentation of setups, system changes, and configuration parameters.
• Provide technical support to shop floor users to ensure quality systems are functioning correctly.
• Assist in quality‑related training sessions for new tools or systems implementation.
• Coordinate with vendors or suppliers for technical support or software updates for system hardware or software.
• Perform other duties as needed to support the implementation and sustainability of quality system initiatives.

• Diploma or technical certification in Quality, Engineering Technology, Mechatronics, or a related technical field.
• 2+ years of experience in a manufacturing or engineering support role, preferably with exposure to quality or production systems.
• Familiarity with EQMS platforms, process automation, or smart inspection technologies is an asset.
• Strong troubleshooting and problem‑solving skills in both hardware and software environments.
• Ability to read technical drawings, flowcharts, and system diagrams.
• Comfortable working in a cross‑functional environment with engineering, IT, and operations teams.
• Proficient in Microsoft Office and experience with digital tools used in quality systems.
• Good communication skills and a detail‑oriented mindset.
• Knowledge of lean manufacturing or six sigma principles is a plus.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promo table to broader leadership roles within a fast‑paced, high‑growth organization.

• Split between office and shop floor environments.
• May require light hands‑on work for system setup, testing, and troubleshooting.

Compensation actually offered for this role will take into account internal equity and may vary depending on the candidate's geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other…