Technical Service Manager

Technical Service Manager

Northampton

£50,000 to £55,000 DOE + Company Car + 30 Days Holiday + Training and Development

Monday to Friday 09:00 to 17:00

Technical Service Manager required for an independent leader in the service and repair of commercial catering equipment. This is a fantastic opportunity to join a reputable business who value quality and are committed to employee development. This is a unique opportunity to really make a difference and shape a growing team.

The Technical Service Manager role would suit an experienced engineer with strong electrical knowledge. Candidates from any field service background are encouraged to apply. Experience in a managerial role is desirable however this role would also suit an experienced engineer looking for more of an office-based role.

Based from the company s office in Northampton, the Technical Service Manager will lead an engineering team of approximately 45 engineers and 6-7 area managers. You will play a critical role in establishing and developing standards and processes and will be a key point of contact for engineers when escalating issues.

The Technical Service Manager Role:

Office based with some working from home and travel 2-3 times a month

Provide leadership to engineering team and act as the central communication link between the team

Improve engineering and operational standards

Point of contact for escalation of more complex service and repair issues

Root cause analysis on repeat faults, complaints etc.

The Technical Service Manager Candidate:

Experience in a service / repair role

Any field service background catering, white goods, coffee machines or similar

Knowledge of H&S

Leadership experience or an engineer looking to step into an office-based role