Technical Service Manager

Position: Technical Service Manager (Permanent)
Technical Service Manager
UK – Field & Head Office (Northampton based)
£50,000 – £55,000 (negotiable DOE) + Company vehicle
Full-Time | Permanent

Salary & Benefits

£50,000 – £55,000 (negotiable based on experience)
Company vehicle
30 Days Holiday (including bank holidays)
Holiday Reward Scheme – additional leave awarded for service milestones
Discretionary Bonus Scheme
Attendance Allowance
Pension Contribution
Ongoing Training & Development Support

A leading UK-based engineering service provider is seeking a Technical Service Manager to play a pivotal role in strengthening technical standards, supporting field engineers, and driving operational improvement across a national network.

This is an outstanding opportunity for a technically strong service professional looking to step into leadership, or for an experienced technical manager ready to influence standards, performance, and long-term business improvement.

The role is UK-based with time split between head office in Northampton, field-based support, and occasional home working depending on business need.

Key Responsibilities

Act as the senior escalation point for complex service and repair issues, delivering clear technical recommendations and resolutions
Support Area Managers with engineer performance, technical decision-making, and structured development
Conduct root cause analysis on repeat faults, customer complaints, and repeat visits, turning insights into practical improvements
Improve engineering standards, reporting quality, and adherence to compliance frameworks
Facilitate strong communication between field engineers and management
Lead one-to-one and quarterly review sessions with Area Managers
Support onboarding and technical development of new engineers
Monitor KPIs to identify trends, risks, and performance opportunities
Collaborate with service administration to review coverage areas and workforce planning
Drive best practice rollout and continuous operational improvement initiatives

Skills & Experience Required

Essential:

Strong hands-on background in service and repair
Electrical technical expertise within a field service environment
Advanced fault diagnosis and analytical capability
Confident communicator across engineer, management, and director levels
Strong understanding of Health & Safety compliance
Structured problem-solving approach

Desirable:

Background in performance management or engineer development
Experience analysing trends and driving service improvements
Strong Excel skills for operational reporting
NEBOSH (advantageous but not essential)
Personal Attributes

Calm, methodical, and solutions-driven
Approachable and supportive leadership style
Organised and able to prioritise effectively
Comfortable operating at both operational and strategic levels

Why Apply?

This is a rare opportunity to influence engineering standards across a nationwide team while remaining close to the technical detail. You will shape how issues are resolved, how engineers develop, and how service excellence is delivered across the UK.

If you are ready to step into a role that combines leadership, technical authority, and strategic impact, we would welcome a confidential conversation.

To apply or learn more, please contact our agency team for a discreet discussion