Technical Service Manager

Marren Microwave Ltd is a leading UK specialist in food service equipment, focusing on microwave technology, accelerated cooking, cook and hold, and specialist equipment. With over 40 years of experience, the company has built a strong reputation for providing exceptional service, including repairing, servicing, and maintaining catering equipment. Marren is committed to a first-time fix approach, ensuring reliable and efficient solutions for its customers.

Significant investment in spare parts ensures that service vans are well-stocked, allowing for efficient repairs and cost-effective solutions for clients

UK – Varied location. Time will be mainly spent at head office, with the requirement to work out in the field. There will be the occasional opportunity to work from home. Location will be dependent on the business need and the task at hand.

We are seeking a technical service manager to provide technical leadership, ensure quality, and act as a central communication link across the engineering function. The role will improve engineering standards, provide a clear escalation route for engineers, and turn field issues into structured business improvements. You will work closely with area managers to support engineer performance and development, act as a senior technical escalation point, identify trends in field issues, and ensure solutions and learning are shared consistently.

This role would suit someone currently in a technical or leadership position or a hands‑on service and repair engineer looking to progress into a management role.

• Act as the senior technical escalation point for complex service and repair issues, providing clear recommendations and resolutions.
• Support area managers with technical decision‑making, problem‑solving, and engineer development.
• Conduct root cause analysis on repeat faults, visits, and customer complaints, turning findings into structured improvements.
• Facilitate communication between field engineers and management, promoting constructive dialogue across all technical levels.
• Hold regular one‑to‑one and quarterly review meetings with area managers to review progress, share insights, and address field issues.
• Assist with onboarding and development of new engineers.
• Review the quality of engineering work, service reporting, and adherence to standards.
• Drive operational improvements, roll out best practices, and support initiatives to enhance efficiency.
• Monitor and report on key performance indicators to identify trends, highlight issues, and inform decision‑making.
• Collaborate with the service administration manager to assess service areas, workforce needs, and high‑demand zones.
• Remain flexible to support wider engineering and business initiatives as required.

• Strong technical background in service and repair
• Electrical technical knowledge within a field service environment
• Ability to diagnose, analyse, and resolve complex technical issues
• Confident communicator at engineer, management, and director levels
• Strong problem‑solving and analytical skills
• Strong understanding of Health & Safety
• Experience in the food service equipment sector or similar technical industry
• Experience identifying trends and driving operational improvement
• Understanding of performance management and engineer development
• Proficient in Excel for daily and monthly business reporting
• NEBOSH but not essential

• Calm, structured, and solutions‑focused
• Approachable and supportive leadership style
• Organised and able to prioritise effectively
• Comfortable working between operational and strategic levels

This is an exciting opportunity to shape engineering standards across a nationwide team while working closely with area managers and senior leadership. You will drive technical improvements that enhance customer service and operational efficiency, with support and training to grow in the role. The position offers a varied working environment – head office, field, and occasional home working – along with a company car and competitive salary.

Join a business that values technical excellence, collaboration, and people development, and make a real impact while building your career.

We offer a competitive salary for this role, in line with experience and technical expertise. In addition, the successful candidate will receive a company car and a range of benefits, including:

Salary Range: £50,000 - £55,000 – negotiable based on experience

Holiday Entitlement – 30 days including bank holidays

Holiday Rewards: additional leave awarded as milestones are reached, reflecting tenure and service with the company