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Job Description & How to Apply Below
A global IT services company based in Toronto, Canada, is seeking a Senior Genesys CX WFM Engineer to support the management and optimization of Workforce Management processes in a large Genesys Cloud environment. The candidate will have over 5 years of experience in WFM, with strong hands-on expertise in Genesys Cloud. Responsibilities include configuring WFM functionality, building forecasts, and monitoring performance.
This position offers competitive pay, benefits, and a flexible work environment with opportunities for professional growth.
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Position Requirements
10+ Years
work experience
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