Technical Support Engineer

Technical Service Manager

Basic £50,000 - £55,000pa Company Car / 30 Days Holiday / Hybrid

This is a varied UK-based role offering a mix of head office and field-based responsibilities. You will primarily be based at head office, with travel to the field as required, along with occasional opportunities to work from home depending on business needs.
In this role, you will lead the engineering team from a technical perspective. You will act as the main escalation point for complex service issues, support Area Managers and engineers, and help improve quality and performance across the business. You will review repeat faults, carry out root cause analysis, and turn findings into clear improvements.

You will also work closely with Area Managers to support engineer development, hold regular review meetings, monitor KPIs, and work with the Service Administration Manager to review service coverage and workforce planning.

Previous Experience Required
Strong technical background in service and repair (Essential)

Experience with in food service equipment or similar technical industry (Essential)
Electrical knowledge within a field service environment (Essential)
Ability to diagnose and resolve complex technical issues (Essential)
Confident communicator at engineer, management, and director level (Essential)
Strong understanding of Health & Safety (Essential)

Package Overview
Basic salary £50,000 - £55,000pa (negotiable depending on experience)
Company car
30 days holiday including bank holidays
Holiday rewards - additional leave linked to service milestones
Attendance allowance
Pension contribution
Training and development support

If this position is of interest to you please call CV Bay Ltd on (phone number removed).