Remote Support Engineer

We have a new exciting opportunity for a Remote Support Engineer to work for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes.

This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote‑access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff.

• Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem‑solving skills.
• Ability to balance demand and resource
• Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints.
• Thorough and precise approach to the role, tasks and projects
• City and Guilds / BTEC Level 3 or equivalent in Electronics, Biomedical Engineering, Mechanical/Electrical Engineering or similar
• Greater than 2 years in a technical support or field service role.
• Strong knowledge of electromechanical systems, IT troubleshooting and remote diagnostic tools.
• Ability to multi‑task and manage multiple cases under time pressure.
• Able to explain complex technical information in a clear and easy‑to‑understand way for different audiences.
• Ability to read and understand technical diagrams
• Demonstrates a strong commitment to delivering excellent customer service
• Strong interest in emerging technologies and wiliness to learn new skills.

Silverstone Park Innovation Centre
Silverstone Park
Silverstone Circuit
Towcester
Northamptonshire
NN12 8GX

Silverstone Technology Cluster Limited is a company registered in England under company No.