Control Centre - Controller

About The Role

Actively track and monitor operational delivery in real-time, providing communication and delivery support to any issues encountered.

• Communicate and escalat[e] operational issues, incidents and events internally and to our customers on a timely basis.
• Disseminate information that enables decisions to be made in the interests of safe operational delivery and running of the railway, for our customers.
• Effective management and control of unplanned events/incidents to defined processes and procedures.
• Create machine/shift logs and records that enable the commercial recovery of costs incurred as a result of customer‑driven change.

• Create and distribute Issue Alerts, providing sufficient quality detail for operational leads to understand the incident/events, the actions being taken to address it and any known or expected delivery impacts.
• Log safety/health/environmental incidents in the ISMS system and distribute ISMS reports.
• Control and coordinate resources in response to incidents/events.
• Ensure reasons and costs are fully captured within shift logs.
• Ensure a full handover of all open issues at the start and end of each Control shift.
• Committed to a fixed working pattern, whether on a permanent day or night shift as required.

• Experience of working with a Control Centre environment (Rail, Air Traffic or Emergency Services).
• Fully competent working with full suite of Microsoft 365 (Word, Excel, PowerPoint, Outlook etc.).
• Able to question effectively; to gather facts/information and evaluate a situation/risk.
• Able to communicate situational facts/information clearly and succinctly – verbally and written.
• Calm under pressure, when dealing with accidents/incidents/unplanned events.
• Comfortable coordinating resources and activities from a remote location.
• Friendly and professional telephone manner.
• Robust personality with a sense of humour.
• Able to work effectively as part of a team.
• Good verbal and written English.
• Reside within a 1 hour commute of the Three Bridges Depot.

• Awareness of Railway Industry Standards.
• Rail industry knowledge.
• Competent in the use of Power Automate.

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities. As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life.

Here are some of our key benefits:
Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow; 25 days paid annual leave (pro rata);
Family‑friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partner’s leave;
Pension, share incentive plan, volunteering leave, recognition schemes and much more.

Balfour Beatty works at the heart of the UK’s rail networks – designing, enhancing and maintaining thousands of miles of the railways that connect communities and underpin growth. From feasibility studies, planning and design through to implementation and asset management, we provide multi‑disciplinary rail infrastructure services across the lifecycle of rail assets. Our expertise covers electrification, track, power, civils, specialist rail plant, railway systems and technologies.

Diversity and inclusion We believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background.

We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.