Specialist Controls Support Engineer

Overview  Are you the technical guru (female or male) that we seek? Do you love combining technology with travel? Then this is your opportunity!
In a world full of industrial automation, service is of the utmost importance. This requires skilled people with a high customer focus. Will you go the extra mile to find the root cause of a problem? Do you enjoy traveling to the customer where needed, to add immediate value by installing new software, solve problems or implement improvements?

Your role  Specialist Controls Support Engineer… Sounds great… but what does it entail?
You will work with our in-house developed FSC (Flow System Control) software, built on QNX or Linux and C++ . This software controls our automated material handling systems, which consist of industrial computers running our configurable FSC (Flow System Control) application, Siemens PLCs, industrial networks (Profinet, AS-i, Industrial Ethernet), motor controllers, sensors, and various low-level industrial equipment. By applying innovative technologies and state-of-the-art equipment, we ensure that our customers gain the maximum value from process automation.

Your work will have an immediate impact on the systems installed at customer sites.
You are the senior level of support within the Service Desk organization, and your primary tasks includes resolving Incidents to restore service, then identifying the root-cause. Preventing is much better than reacting and that is why you develop solid, permanent solutions and lead their implementation. In most cases, you will provide this support remotely via a VPN-connection. That said, on a regular basis you will visit the customer to perform upgrades and other changes as we continue to implement ways to improve our systems on site.

So, will you travel to our customer for instance in Japan or France? This specialist role obviously comes with more challenging tasks. We invite you to a personal conversation to talk about the full scope.
Responsibilities   Acts as a technical expert and managing the most complex, often multidisciplinary, incidents, problems & changes.
Contributes to the qualitative knowledge management and training environment.
Leads collaboration between colleagues, departments (internal stakeholders), customers and initiate follow ups if needed.
Leads initiatives to continuously improve our processes, services and products (for example tools and technologies).
Acts as a lookout for new technologies (inside & outside Vanderlande) and advises on selecting, developing and implementing required tooling
Trains, mentors & guides team members on technical topics.
Advises on personal (technical) development, knowledge gap of engineers
Acts pro-actively on trends, problems and analyses by advising both internal and external customers on risks, optimizations and extensions.
Acts as advisor towards project execution (quotes)
Describes, updates & reviews standard work instructions service manuals and templates
Coordinates alignment between Service Delivery Manager and engineers regarding Service Take Overs
Conducts quality audits
Your workplace  Your workplace is flexible, and you have the option to work from home 2 days per week. We value personal contact with your colleagues, and we love seeing you in the office where you can share your knowledge and experiences.
Travel is a key factor of this role. Before you know it, you are at the customer site for up to 25% of your time. Remember to bring your passport and visa!
Who are you?  You are a go-getter and do not give up until you find a solution. You dare to take your questions to your colleagues, and you enjoy learning from them. You also enjoy sharing your knowledge with them. Working in a team energizes you and you are always ready to help your colleagues.
Your qualifications   Have a technical oriented education
Have knowledge of PROFINET, Profibus, ASi and networks, Siemens PLC/TIA Portal
Knowledge of TCP/IP communications
Strong analytical and problem-solving skills for control logic and system debugging
Ability to interpret and create electrical schematics and technical documentation
Are fluent in English (both verbal and written)
Do not mind…