Specialist Controls Support Engineer

Your role
Specialist Controls Support Engineer… Sounds great… but what does it entail?

You will work with our in-house developed FSC (Flow System Control) software, built on QNX or Linux and C++ . This software controls our automated material handling systems, which consist of industrial computers running our configurable FSC (Flow System Control) application, Siemens PLCs, industrial networks (Profinet, AS-i, Industrial Ethernet), motor controllers, sensors, and various low-level industrial equipment. By applying innovative technologies and state-of-the-art equipment, we ensure that our customers gain the maximum value from process automation.

Your work will have an immediate impact on the systems installed at customer sites.

You are the senior level of support within the Service Desk organization, and your primary tasks includes resolving Incidents to restore service, then identifying the root-cause. Preventing is much better than reacting and that is why you develop solid, permanent solutions and lead their implementation. In most cases, you will provide this support remotely via a VPN-connection. That said, on a regular basis you will visit the customer to perform upgrades and other changes as we continue to implement ways to improve our systems on site.

So, will you travel to our customer for instance in Japan or France? This specialist role obviously comes with more challenging tasks. We invite you to a personal conversation to talk about the full scope.

Your responsibilities

Acts as a technical expert and managing the most complex, often multidisciplinary, incidents, problems & changes.

Contributes to the qualitative knowledge management and training environment.

Leads collaboration between colleagues, departments (internal stakeholders), customers and initiate follow ups if needed.

Leads initiatives to continuously improve our processes, services and products (for example tools and technologies).

Acts as a lookout for new technologies (inside & outside Vanderlande) and advises on selecting, developing and implementing required tooling

Trains, mentors & guides team members on technical topics.

Advises on personal (technical) development, knowledge gap of engineers

Acts pro-actively on trends, problems and analyses by advising both internal and external customers on risks, optimizations and extensions.

Acts as advisor towards project execution (quotes)

Describes, updates & reviews standard work instructions service manuals and templates

Coordinates alignment between Service Delivery Manager and engineers regarding Service Take Overs

Conducts quality audits

Your workplace is flexible, and you have the option to work from home 2 days per week. We value personal contact with your colleagues, and we love seeing you in the office where you can share your knowledge and experiences.

Travel is a key factor of this role. Before you know it, you are at the customer site for up to 25% of your time. Remember to bring your passport and visa!

Who are you?
You are a go-getter and do not give up until you find a solution. You dare to take your questions to your colleagues, and you enjoy learning from them. You also enjoy sharing your knowledge with them. Working in a team energizes you and you are always ready to help your colleagues.

Additionally, you:

Have a technical oriented education

Have knowledge of PROFINET, Profibus, ASi and networks, Siemens PLC/TIA Portal

Knowledge of TCP/IP communications

Strong analytical and problem-solving skills for control logic and system debugging

Ability to interpret and create electrical schematics and technical documentation

Are fluent in English (both verbal and written)

Do not mind participating in our stand‑by rotation every 5/6 weeks with compensation

Have a flexible mindset and you are pro‑active

Your team
If you love working in an international organization and interacting with diverse cultures daily, then Vanderlande is the place to be. Your team consists of motivated engineers with a technical background. It is a healthy mix of young talented and seasoned professionals. We are an important part of Vanderlande’s Service Desk.

Together we provide 24x7 support to contribute to our goal…