Ground Triage Engineer

Position: Below Ground Triage Engineer
Company description:
Water Utility Company based in Yorkshire region of England.

Job description:

Below Ground Triage Engineer Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
We offer a salary up to £55,833.00 per annum dependant on experience. Structured development opportunities in line with the Below Ground Triage Engineer progression plan Annual performance related bonus Attractive pension scheme (up to 12% company contribution) Life assurance cover of 4 times pensionable salary 25 days annual leave plus bank holidays plus an extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance and partner cover.

Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Where  :
This role will initially be based in Bradford but were moving our office to Leeds Valley Park in Summer 2026, so youll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. We work 3 x days in the office per week. Work type:
This is a permanent role. You will be working full time. You will be expected to work 37 hours per week within a working pattern as follows - Monday to Friday, 07:00am to 19:00pm hours with the rota being a mix of early/late starts. Early working pattern 07:00am 15:00pm or 08:00am 16:00pm, late working pattern 11:00am 19:00pm.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in:
You will work within a team who have responsibility for a specific region within Yorkshire, primarily performing the function of work validation and prioritisation for below ground network maintenance needs. The team are responsible for prioritising and routing value adding work at the start of the journey when a customer or environmental related Waste Water network impact or risk is identified, where follow on work is raised, or at other points in the journey to add value.

This is a key role in supporting our Modernisation programme, moving towards a more intimate, efficient, and proactive approach for our customers and the environment at the front end of our processes for network maintenance. You will understand waste water network operations and risks, key industry regulatory drivers and health & safety standards and procedures. In addition, youll understand sewer failure modes, diagnostics, and routes for resolution / repair with an emphasis on eliminating or minimising impacts on our customers and the environment.

You will also be passionate about improving Yorkshire Water and how we care for our customers, our assets and identify and own opportunities to learn and improve process, system, and colleague capability throughout the customer journey. Some key role responsibilities include the following Monitoring and managing work requiring triage, primarily via the new YW360 and SAP S4 systems, and processing based on business rules and priority.

Ensuring that the information provided meets safety & quality requirements and is accurately prioritised before routing to the next step in the process. This will involve liaison with colleagues across the business including Customer Field Services operations, planning & scheduling, customer call agents and control. Develop your own understanding of the waste operations of the Waste Water network assets through on the job learning and utilising technical expertise, to make appropriate course of action decisions, and challenging and influencing stakeholders.

Drive excellent standards and performance in health and safety, risk management and control of work which includes adherence to all company Management Procedures. Ensure compliance with the Yorkshire Water Safety Policy by developing and maintaining a personal safety profile corresponding to current company expectations. Make decisions on appropriate prioritisation of work across the proactive maintenance and reactive workbasket, considering the implications of these decisions on Operational risk, potentially calling forward planned/cyclical maintenance when notified of a reactive fault or risk.

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