Field Service Engineer

Job Title:

Field Service Engineer Purpose of the Role The Field Service Engineer is responsible for providing technical support to customers both remotely and on-site across an international region. The role involves installation, maintenance, repair, training, and ongoing support of a range of specialised testing and inspection equipment.

Key Responsibilities Install, maintain, and support technical equipment, ensuring high service standards and customer satisfaction Provide technical support via hotline, remote access, and on-site visits Carry out commissioning and installation activities, including customer training Diagnose and troubleshoot faults, identifying root causes and implementing effective solutions Liaise with internal engineering and quality teams to resolve technical issues and report product feedback Develop and contribute to technical documentation, including manuals and product guides Act as the main technical point of contact for customers, building strong working relationships Work independently while collaborating with wider service and technical teams Travel extensively across the assigned region to support customer requirements Candidate Requirements Strong technical background (engineering or equivalent experience) Knowledge of mechanical systems, pneumatics, and basic electronics

Experience with testing, inspection, or similar technical equipment (desirable) Ability to troubleshoot and resolve complex technical issues Hands-on approach with confidence using tools and working in practical environments Strong communication skills, with the ability to explain technical concepts clearly Familiarity with CRM systems (e.g. Salesforce or similar) Willingness and ability to travel frequently (up to 75%) Valid passport and driving licence Skills & Attributes Strong problem-solving and analytical skills Customer-focused mindset with a commitment to service excellence Ability to work autonomously and manage workload effectively Adaptable and flexible in a field-based role Whats on Offer Home-based role when not travelling Flexible working hours Opportunity to work within a global, technical environment If this role is for you please reach out Saffron Giddings