Field Service Engineer - Medical Laser Systems

Instinctive are a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in the 1990s, the company is recognised for its technical excellence, strong customer focus, and long-term partnerships with leading global manufacturers.

Role Overview This is a full-time, remote-based Field Service Engineer role involving regular on-site customer visits. The position is primarily hands-on, focused on installation, servicing, maintenance, and technical support of advanced laser and optical systems used in clinical and aesthetic environments.

Key Responsibilities Carry out on-site installation, commissioning, calibration, servicing, and repair of laser and optical systems Perform preventative maintenance to ensure equipment performance, safety, and longevity Diagnose and troubleshoot electronic, optical, mechanical, and software-related faults Provide technical support and operational guidance to customers Liaise with manufacturers and supplier technical teams for escalated technical issues Maintain accurate service records, reports, and documentation Deliver a high standard of customer service and represent the company professionally at all times Candidate Requirements Experience Minimum 5 years experience in Field Service Engineering (medical devices experience preferred but not essential) Experience working directly with manufacturers or supplier technical teams Previous experience supporting complex electronic or electro-mechanical systems Technical Skills Strong electronics troubleshooting skills, including analogue, digital, and high-voltage circuitry Qualified to at least HNC/HND level in Electrical & Electronic Engineering Familiarity with medical or aesthetic laser systems is advantageous Competence using diagnostic tools, test equipment, and service software Attributes Calm under pressure with a structured and methodical approach to fault-finding Strong communication skills with the ability to explain technical issues clearly to customers Highly customer-focused with good commercial awareness Able to work independently in a remote, field-based role Flexible and willing to travel across the UK as required