Senior Service Engineer

Are you a hands‑on mechanical engineering expert who thrives on solving complex technical challenges and delivering outstanding service directly to customers? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Senior Service Engineer, you will be providing expert mechanical engineering support, diagnosing and resolving complex pump and system issues on‑site, and building strong customer relationships across diverse industries in Indonesia.

• Perform on‑site mechanical troubleshooting, commissioning, and repair of pump systems, ensuring timely resolution and high customer satisfaction.
• Conduct engineering and technical analysis, preparing detailed service reports with accuracy and within required response times.
• Execute Site Acceptance Risk Assessments (SARA) and maintain strict compliance with safety standards including LTI and hazard observations.
• Deliver clear technical presentations and explanations to customers, translating complex engineering concepts into actionable recommendations.
• Identify and generate service leads and sales opportunities during field engagements to support business growth.
• Maintain accurate timesheet utilization and FAS input, contributing to cost efficiency and warranty ratio targets.

• Bachelor’s degree in Mechanical Engineering.
• Minimum 5 years of experience in mechanical engineering or field service roles, with strong hands‑on technical capability.
• Proven ability in engineering/technical analysis, reporting, and documentation.
• Strong communication and presentation skills, with the ability to explain complex technical matters clearly to non‑technical audiences.

• Proficiency in English (written and spoken).
• Knowledge of digital systems, instrumentation, or automation technologies.
• Experience in sales support, lead generation, or promotional activities within a technical service context.

• A working environment built around your needs, with flexible hours, home working opportunities, and parental support.
• Annual bonuses, health insurance, and a strong focus on well‑being activities.
• Three days additional paid leave for volunteering in your community.
• Access to on‑demand training and learning sessions, and carefully structured programmes to pursue personal and professional development opportunities.