Application Specialist

Position Details

Position Type: Permanent Fulltime

Work Schedule: Onsite

Work Location: Ottawa

Role status: Existing Role

Over the last 47 years, Gastops has built a robust business which is recognized worldwide for its innovative contributions to equipment health management in the aviation, energy, marine, industrial and transportation industries. Gastops’ products and services add value throughout the life cycle of complex critical equipment from the design stage through to in-service operations and support. We design, manufacture, and support advanced equipment sensing and analysis products, including on-line oil debris sensors, torque measurement sensors, turbine blade health sensors, and at-line oil analysis systems.

Based in Ottawa, Ontario, the Application Specialist will report to the Team Lead, Customer Support for the Energy, Marine and Land Business Unit (EM&L) in a multi-faceted role that blends technical and product expertise, with market knowledge and direct responsibility for customer satisfaction. Application Specialist is the primary customer interface on sales technical support, hands‑on field work and post delivery services for the Metal

SCAN product lines.

The Application Specialist will be focused on providing world class pre and post sales technical expertise on the Metal

SCAN Products, developing into a Product Applications Subject Matter Expert. You will:

• Collaborate with Product Management and Engineering Teams to suggest enhancements to existing products or the development of new products. This will be based on field experience, technical evaluations, customer feedback and a good knowledge of COTS technology.
• Support the Marketing and Sales Teams in the development of new product applications and use cases.
• Analyze field data provided by our product to determine the equipment health for the customer’s assets.
• Liaise with customers and manage the resolution of any product issues or concerns.
• Travel to international customer sites as part of the Field Service Representative (FSR) pool to provide hands‑on technical support, including product installations, product commissioning, equipment inspection or surveys, training, and product demonstrations.
• Act as the project manager for various tasks and projects undertaken by E&I Business Unit.

Please note that this job description is not meant to be an all‑inclusive statement of every duty and responsibility that will ever be required of an employee in the job.

• Strong analytical ability and technical judgement.
• Experience with Mechanical, Electrical, or Software engineering in a support, design, or manufacturing role in a technology‑based product manufacturing environment.
• Passionate about customer satisfaction.
• Available to travel internationally, with this travel averaging approximately 20% of the time.
• Knowledge of lubrication system design, control systems and industrial communication protocols.
• Knowledge of gas turbine engines, wind turbines, or other large rotating equipment platforms would be an asset.
• Knowledge or experience with condition monitoring systems is also highly desirable.

• Strong analytical ability and technical judgement.
• Experience with Mechanical, Electrical, or Software engineering in a support, design, or manufacturing role in a technology‑based product manufacturing environment.
• Passionate about customer satisfaction.
• Ready to travel internationally up to 20% of the time.
• Knowledge of lubrication system design, control systems and industrial communication protocols.
• Knowledge of gas turbine engines, wind turbines, or other large rotating equipment platforms would be an asset.
• Knowledge or experience with condition monitoring systems is also highly desirable.

• Salary Range for this position: $50,000–$80,000 (final compensation based on experience, skills, and fit).
• Bonus or profit‑sharing and share purchase programs.
• Comprehensive health and wellness benefits.
• Opportunities for growth and development.
• Social activities, company‑sponsored events and opportunities to give back to our local community.
• Remote working options.
• Competitive salary, benefits, profit share bonus program.
• A…