Customer Portfolio Manager; Remote

Job Description Summary

Do you want to drive the strategic success of our energy service partnerships and lead the delivery of critical power solutions across the UK?

GE Vernova is looking for an exceptional Customer Portfolio Manager to join our Services team based in the UK.

GE Vernova
- The Energy to Change the World

With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. “GE” carries a legacy of quality and ingenuity. “Ver” signals Earth’s lush ecosystems, while “Nova” nods to a new era of lower-carbon energy we are helping to deliver.

Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Let’s Talk about the Role

The Customer Portfolio Manager will act as the primary owner for a portfolio of service contracts, ensuring seamless delivery and long-term partnership growth.

You will serve as the single point of contact for your assigned customers, balancing technical requirements with commercial outcomes. You will lead cross-functional efforts to manage parts, repairs, and field service operations, ensuring every project meets our high standards for safety, quality, delivery, and cost. By bridging the gap between customer needs and our internal service capabilities, you will translate complex operational demands into successful outcomes that power the grid.

• Leading full account ownership for your portfolio, focusing on the delivery of safety, quality, and cost-effective outcomes.
• Fostering strong, collaborative relationships with customers to act as their trusted advocate and primary business contact.
• Driving the end-to-end outage planning and execution process, coordinating with internal teams to ensure successful site performance.
• Managing the portfolio P&L, including identifying growth opportunities and overseeing planned and extra work scope.
• Collaborating with internal teams to streamline commercial operations, including billing, collections, and contract requirement fulfillment.
• Developing and executing clear communication plans, facilitating regular reviews to provide ongoing technical and business support.

You should be a dedicated professional with a track record of driving customer service success, equipped with:

• The ability to lead complex projects and programs from initial planning through to execution.
• The capability to analyze and resolve operational challenges with a focus on long-term solutions.
• An understanding of commercial business operations, contract management, and project-based P&L.
• An expertise in building strong interpersonal connections and managing stakeholder expectations.
• A keen interest in technical service delivery and identifying new value-add solutions for customers.
• A formal education and subsequent University Bachelor or Master’s degree in Engineering or a related field are nice to have, but we are most interested in your total experience and professional achievements.

• This is a permanent, fully remote position based in the UK.
• Please note that this role covers several customer locations within the UK and requires regular travel to these sites.

Every action shapes our future. That’s why our north star is a culture of impact, where everyone is empowered to thrive and achieve.

Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at GE Vernova: continuing to electrify to thrive and decarbonize the world. We play a significant role in leading a new era of energy.

Our technology helps generate approximately twenty-five percent of the world’s electricity today, and we are working to power the rest. If we want the future of energy to be different, then join us and be the difference. Together, we are the Energy of Change!