Field Service Engineer II - Northeast Region

Work mode:
Field Based

Onsite Location(s):
Indianapolis, IN, US, 46201

Additional Location(s): US-IN-Indianapolis; US-AL-Northern/Huntsville; US-AR-Little Rock; US-AZ-Phoenix; US-CA-Los Angeles; US-CO-Denver; US-CT-Hartford; US-DE-Delaware; US-FL-Orlando; US-GA-Atlanta; US-IA-Central/Des Moines; US--Boise; US-IL-Chicago; US-KS-Wichita Western; US-KY-Louisville; US-LA-New Orleans; US-MA-Boston; US-MD-Baltimore; US-ME-Southern/Portland; US-MI-Detroit; US-MN-Minneapolis; US-MO-St. Louis; US-MT-Helena/Butte; US-NC-Charlotte; US-ND-Eastern; US-NE-Omaha; US-NJ-Northern; US-NV-Las Vegas; US-OH-Columbus/Zanesville; US-OK-Central-Oklahoma City; US-OR-Portland; US-PA-Philadelphia; US-PA-Pittsburgh; US-RI-Providence; US-SC-South/Charleston; US-SD-East/Sioux Falls; US-TN-Nashville; US-TX-Dallas; US-TX-Fort Worth; US-TX-Houston; US-UT-Salt Lake City; US-VA-Norfolk/Hampton Roads; US-VA-Richmond; US-WA-Seattle; US-WI-Milwaukee; US-WV-Northern;

US-WV-Southern; US-WY-Casper

Diversity
- Innovation
- Caring
- Global Collaboration
- Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high‑performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

As a Field Service Engineer at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands‑on, field‑based role that requires strong technical expertise and the ability to solve problems independently.

This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high‑quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery.

This role supports Boston Scientific’s Cardiovascular Division
, including products such as IVUS, AVVIGO, Angio Jet, ICEfx, FARAPULSE, Rhythmia, and Smart Freeze systems.

Collaboration with cross‑functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs.

The selected candidate will reside in Indiana or Ohio and provide coverage to the Northeast Region of the U.S. as needed. This position offers a high level of independence, with support and collaboration from senior team members as required.

Interested in hearing directly from a Field Service Engineer at Boston Scientific? Check out our video featuring Bob to learn more about the role:

This is a remote, field‑based position. The selected candidate will work primarily at customer locations throughout the assigned territory and from a home‑based office when not traveling.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation assistance of $5,000 is available for out-of-state candidates.

Your responsibilities will include:

• Provide on‑site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
• Deliver technical support for field escalations, customer concerns, and warranty inquiries
• Manage routine and emergency service requests within your assigned territory
• Accurately document service events, complaint…