VoIP Engineer

Fed up with firefighting every day?

Do you enjoy solving technical challenges rather than sitting in endless internal meetings?

Want to work for a company that trusts its engineers, values your expertise and gives you the freedom to get on with the job?

We're looking for a VoIP Engineer to join a growing telecoms provider on a fully remote basis.

This is a hands on engineering role for someone who genuinely enjoys working with hosted telephony, SIP, networking and customer solutions. You'll be part of a supportive team where technical knowledge is respected and you'll have the autonomy to make a real impact.

• A salary of up to £38,000 depending on experience
• Fully remote working
• Ongoing technical training and development
• A supportive, experienced team environment
• The opportunity to work with a wide range of telecoms technologies
• Genuine autonomy without micromanagement

You'll be responsible for supporting, configuring and deploying VoIP and telecoms solutions for business customers across the UK.

• Managing VoIP installations, migrations and deployments
• Supporting hosted telephony platforms and SIP services
• Troubleshooting voice, network and connectivity issues
• Configuring routers, firewalls and associated networking equipment
• Working closely with customers to resolve technical issues efficiently
• Providing technical guidance and support to colleagues when required
• Maintaining high levels of customer service throughout every project
• Documenting configurations, changes and resolutions

• Previous experience within a VoIP engineering or telecoms support role
• Strong knowledge of SIP, hosted telephony and IP networking
• Experience troubleshooting connectivity and voice quality issues
• A solid understanding of routers, switches and firewalls
• Excellent communication skills and a customer focused approach
• The ability to work independently whilst remaining a strong team player

Experience with platforms such as Gamma, Ring Central, Horizon, 3CX, Wildix, Cisco, Yeastar or similar solutions would be advantageous, but isn't essential.

This is a business that believes good engineers don't need managing every five minutes.

• Trust people to do their job
• Value expertise and innovation
• Invest in training and development
• Encourage collaboration and knowledge sharing
• Focus on outcomes rather than presenteeism

You'll be treated like a professional, given responsibility from day one and supported by people who genuinely want to see you succeed.