Field Service Engineer - Remote

Our client is seeking an experienced and technically proficient Field Service Engineer to join their global, fully remote support team. This role is critical in providing advanced technical assistance and problem resolution for complex industrial equipment used by clients worldwide. You will leverage remote diagnostic tools, documentation, and direct communication to guide on-site personnel or client technicians through installation, maintenance, and repair procedures.

This is an exceptional opportunity for an engineer who enjoys solving intricate technical challenges and excels in a virtual, collaborative setting, impacting global operations from their home office. Your expertise will ensure maximum uptime and operational efficiency for our client's sophisticated machinery.

• Provide remote technical support and troubleshooting for complex industrial equipment, diagnosing issues through remote access and client communication.
• Develop and deliver clear, step-by-step technical guidance for installation, maintenance, and repair procedures to on-site teams.
• Analyze equipment performance data and error logs to identify root causes of technical problems.
• Create and update technical documentation, including user manuals, service bulletins, and troubleshooting guides.
• Collaborate with engineering, product development, and customer support teams to resolve escalated technical issues.
• Train client personnel remotely on the proper operation, maintenance, and troubleshooting of equipment.

• Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or equivalent practical experience.
• 5+ years of experience in field service engineering or a similar technical support role, preferably with industrial machinery.
• Proficiency with remote diagnostic tools, PLCs, SCADA systems, and various industrial communication protocols.
• Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
• Exceptional communication and interpersonal skills, with the ability to convey complex technical information effectively to diverse audiences.
• Demonstrated ability to work independently and manage time effectively in a remote work environment.

• Highly competitive salary and potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Generous allowance for home office setup and professional development.
• Opportunities for international travel for critical on-site interventions or training when necessary.
• A dynamic and intellectually stimulating remote work environment with a global reach.