Applications Engineer II; MAD-SN

Applications Engineer II

Division:
Metrology and Analysis Systems Division (MAD)

Company:
Hitachi High-Tech America, Inc. (“HTA”)

Location:

Hillsboro, OR (NCP)

Travel:
Up to 30% (domestically and internationally)

Remote Work:
Customer Hybrid (+50% Onsite) – Onsite 90% / Remote 10%

Expected Pay Range: $110,089 - $151,373 annually

This pay range is for the position’s base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

The Applications Engineer II (AE) is responsible for technical product support with a focus on failure analysis (FA) of semiconductor technologies using FIB-SEM (primary) and TEM (secondary). The AE will conduct demonstrations, develop applications/workflows, and provide training to customers. AE’s will provide customer support to complete tool installation and acceptance tests. This position will require considerable judgment and initiative to be self-proficient in addition to participating in team-oriented projects.

AE’s are expected to work on special projects to improve overall department efficiency. AE’s will provide applications support through classroom training, phone support, and through direct work performed physically onsite at customer facilities. Generally, the AE requires minimal supervision and have a working knowledge across multiple product lines related to failure analysis, with a heavy emphasis of transmission electron microscopy, high electron energy principles, image processing, and related analytical data analysis methodologies.

• Technical product support for FIB-SEM (primary) and TEM (secondary)
• Provide applications support for customers through recipe automation audits
• Deliver compelling product presentations
• Provide sample-run activities and product demonstrations to customers
• Conduct technical product training on instruments and applications for customers and internal staff
• Understand and provide technical solutions to customer’s technical requirements through applications support
• Analyze customer samples for sales opportunities and technical support
• Assist internal staff and customers with technical support and application issues
• Review customer application needs with sales and technical staff
• Serve in a technical support role during sales calls
• Resolve technical product line issues and problems
• Key account technical management
• Provide technical requirements to the factory for continued and next generation product development
• Other duties as assigned

• BS degree in related field required or equivalent combination of education and experience
• MS degree in Physics, Materials Science, Chemistry, Biochemistry, or related field is a plus
• Driver’s license with acceptable driving record with the ability to be covered under the company’s insurance

• Two (2) years’ relevant work experience
• Five (5) years’ experience in related materials science applications or semiconductor FA applications
• Five (5) years’ experience working with FIB-SEM instrumentation with some TEM experience
• Transmission Electron Microscope (TEM), Scanning Electron Microscope (SEM), and Focused Ion Beam (FIB) experience is strongly preferred
• Programming experience in scripting languages, Python, C, and C++, MATLab is a plus
• Project management experience is a plus
• Experience developing new products, technical functions, or applications through customer collaboration is a plus
• Domestic and international travel up to 30%

• Ability to effectively communicate information to customers and…