Technical Support Specialist - HVAC

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Position:Technical Support Specialist - HVAC

Location: Portland, ME

Remote Status: Remote

Job :4092-BELLSIMONS

# of Openings:1

About mSupply TM
mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit

About Bell Simons
Connecticut-based Bell Simons has supplied HVAC, plumbing and refrigeration products to residential and commercial customers since 1940. The compfers a full range of equipment, controls, parts and supplies from any of industry-leading brands including RUUD, Mitsubishi Electric, Delta and Moen. For more information, visit

The Technical Support Specialist provides pre- and post-sale technical support, as well as training for customers and employees. This role collaborates cross-functionally with sales and support teams and delivers product and staff training as needed.

• Provides prompt, courteous, and effective customer service across all communication channels.
• Maintains professionalism and composure in all customer interactions, including high-pressure situations.
• Builds strong relationships with customers and vendors while upholding ethical standards.
• Collaborates cross-functionally to resolve issues efficiently and positively.
• Designs and delivers employee and product training in collaboration with management.
• Develops training agendas, materials, and assessments to support learning objectives.
• Delivers technical support to dealers by phone and on-site.
• Shares service bulletins and addresses product performance issues.
• Manages local warranty claims, corrective actions, and concessions.
• Responds professionally to consumer inquiries and complaints.
• Resolves dealer and consumer issues, including on-site visits and technical support.
• Coordinates recalls, product rework, and manages technical communications.
• Maintains technical documentation and supports training programs.
• Prepares call reports, advises on parts stocking, and attends vendor trainings.
• Handles incoming calls with professionalism and efficiency.
• Designated Safety Sensitive Position requiring consistent alertness and adherence to safety protocols.
• Travels as needed to support job responsibilities.
• Maintains proficiency in internal and vendor computer systems for job-related tasks (e.g., data entry, messaging, call logging, queue updates).
• Performs other duties as assigned to meet evolving organizational needs.

• High School diploma or GED equivalent.
• Minimum of 2 years’ experience in HVAC or related functions.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong aptitude for mathematical operations and numerical analysis.
• Skilled in the use of…