Technical Services Manager

JOB SUMMARY

The Technical Services Manager manages a small team of individuals who are primarily responsible for entering part numbers and product specifications into our quality system for gases and chemicals. The team provides close support to Sales, Customer Service, and Product Management to ensure all custom requirements are captured accurately in our systems. The team also supports Operations when they are entering manufacturing data being qualified and assists in the generation and distribution of product certifications going to customers.

The team is heavily involved in the direct transfer of quality data into systems belonging to multiple customers. These are typically customers in the electronics industry that have very challenging requirements with zero tolerance for failure and the list is growing rapidly. The team works closely with IT to develop improvements to the systems to accommodate new requirements from customers or to assist internal users in meeting the requirements.

The Director is tasked with leading a project to transition from Matheson legacy systems to a new work environment. The Director ensures the team members are cross-trained and that Technical Services are always available to support their customers.

Salary Range: $100,000 to $110,00

Essential Function

• Personnel Management - normal managerial tasks involving employees
• Leadership - Provide team goals and direction
• Project Management - lead and/or support projects involving system improvements
• Insure company goals are met for safety, quality, etc.

• Performs other duties as assigned
• Complies with all policies and standards

• Associate's Degree
• Bachelor's Degree Science related major Required

• 1-3 years Reliability Engineering related work Project Management related work
• 3-5 years
• 4-6 years
• 7-9 years Experience in the compressed gas industry Preferred

• Intimate knowledge of Matheson Electronic and Specialty Gas computer systems is highly preferred
• Detailed knowledge of electronic and specialty gas products is highly preferred
• General knowledge of electronic customers and their system related needs is highly preferred
• Ability to learn and adapt to new systems and processes is required
• Ability to train and support Technical Service team members is required
• Ability to troubleshoot and find solutions to problems from both internal and external sources is required.

Physical Demands Category:
Office

Office in Montgomeryville, PA.

Occasional work from home as needed.

Mostly computer work

Stationary Position X

Move/Traverse x

Stationary Position/Seated x

Transport/Lifting x

Transport/Carrying x

Exerting Force/Pushing x

Exerting Force/Pulling x

Ascend/Descend x

Balancing x

Position Self/Stooping x

Position Self/Kneeling x

Position Self/Crouching x

Position Self/Crawling x

Reaching x

Handling x

Grasping x

Feeling x

Communicate/Talking x

Communicate/Hearing x

Repetitive Motions x

Coordination x

While performing the duties of this job, the associate is required to work within the selected working environments

N/A

Rarely

Occasionally

Frequently

Constantly

Working Condition N/A

Rarely

Occasionally

Frequently

Constantly

Stressful x

minimal

This position does not require regular travel

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability