Technical Services Engineer

## Technical Services Engineer Apply:
Charter Steel - Cleveland, OH:
Full time:
Posted Yesterday:
R08096## Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better.  Join the team and become part of our family!

Join the Charter Steel Commercial team as a
** Technical Services Engineer.
***** Alternative job titles****:
Customer Technical Services, Technical Sales Engineer, Technical Services Representative
**
* Job Summary:

** Help customers turn technical challenges into innovative steel solutions. As a Technical Services Engineer, you'll partner directly with customers to understand their application requirements, develop material specifications, and ensure Charter's products deliver the right performance for their needs. Working cross-functionally with Sales, Marketing, Planning, and Operations, you'll connect customer needs with manufacturing capabilities, resolve technical issues, and play a key role in developing new products that drive growth across a variety of industries.
** Position Specifics:
*** Location and Travel**:
** This is a remote position with up to 40% travel to customer locations throughout the U.S. and Charter Steel facilities in Wisconsin and Ohio. Candidates must reside in a state where Charter Steel is authorized to employ remote employees.
* Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time.
*
* Key Responsibilities:

*** Learn the specification review, MDS review, material claim processes and be able take on the process as needed.
* Manage customer claims and respond to field issues/concerns.
* Understand internal technical resources and leverage them in support of customer expectations.
* Report significant customer technical issues to all levels of the business.
* Lead and/or support New Product Development within Charter as well as partnering with the customer.
* Review customer and product documents including but not limited to specifications, drawings, and material design sheets for relevancy and accuracy.
* Act as a technical resource for the Sales function (both Inside and Outside Sales).
* Interpret customer specifications to recommend the appropriate Charter product for a given application.
* Manage the expectations of the customer by reviewing specifications to determine feasibility of the requirements for the customer application.
* Recommend improvements to the customer’s process or business’s manufacturing process to support the product offering to the end customer.
* Attend and participate in industry/association events in support of Charter’s products.
* Arrange technical meetings between the customer and production quality and technical functions as needed to improve or develop products or solve specific issues.
* Develop strong technical relationships with customers to work through issues.
* Influence and suggest improvements for customer’s processes.
* Follow Environmental, Quality, and Safety Management System procedures and requirements.
* Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description.
*
* What You Will Need:

*** Bachelor’s Degree in Metallurgy/Materials, Engineering or related degree or equivalent experience
* Five plus years’ in process engineering or manufacturing in the production or use of Charter products or steel-making
* Two plus years' experience involving customer interactions.
* Strong understanding of the specialty metals or steelmaking process.
* Effective written and oral communication skills.
* Technical ability to understand, recommend, and raise concerns with customer specifications.
* Technical ability to understand customer…