Field Service Technician III - Diesel Generator

Job Details:

Job Location:

Texas - Lubbock, TX 79407, Job Category:
Field Service, Pay Range: $43.00 - $47.00 / hour + overtime

Power Solutions International (PSI) is a leader in large gen-set packaging and enclosures. We provide turnkey, custom power packages that integrate alternators, cooling systems, controls, switch gear, cabling, and protection, delivered as containerized, skid, or walk-in solutions. Our team manages the full lifecycle from application engineering and 3D design to structural fabrication, wiring and piping, sound and thermal management, code compliance, factory acceptance testing, and site support.

With scalable production capacity and disciplined program management, PSI delivers repeatable quality and reliable performance on complex builds for mission-critical and industrial applications worldwide.

Under the supervision of the Field Service Manager, the Field Service Technician III – Data Center Power Systems provides field support for PSI-powered standby and mission-critical power products, primarily diesel standby generator sets, with expanding support of natural gas, dual-fuel and future data center power platforms. This is a home-based, travel-intensive role focused on onsite commissioning support, remote and onsite troubleshooting, and field quality investigation and containment.

The Technician is PSI’s onsite technical representative to packagers, EPCs, service partners and end users, and is responsible for resolving field issues quickly while feeding accurate technical and failure data back to PSI Quality, Engineering and Technical Support. The assigned territory is the South Central and Southeast U.S. (TX, LA, GA and surrounding states), with additional travel throughout North America as requested.

• Provide onsite commissioning and startup support for PSI-powered standby generator sets at data center and other mission-critical facilities, verifying that installation, fuel, cooling, air and exhaust systems conform to PSI specifications, approved drawings and commercial scope prior to and during customer commissioning events.
• Support and witness site acceptance, load bank, load acceptance and integrated systems testing; record and validate engine performance data, confirm operating parameters are within PSI published limits, and drive resolution of punch-list items affecting engine or package acceptance.
• Troubleshoot engine, fuel system, cooling, aftertreatment and control/ECM faults both remotely (phone, email, Teams, datalog and plot review) and onsite, using PSI diagnostic software, gauges, meters and electrical test equipment in accordance with PSI engineering directives.
• Serve as PSI’s onsite technical resource to genset packagers, EPCs, electrical contractors, commissioning agents, authorized service providers and end-user site teams; elevate to PSI Technical Support and Engineering through established escalation paths when required.
• Lead field quality investigations: capture and document failure data, photographs, datalogs/plots, serial and build configuration, and site conditions to support root cause analysis with PSI Quality and Engineering.
• Execute field containment actions including inspections, retrofits, rework and service campaigns; accurately track and report affected population, completion status and findings to Quality, Engineering and Program Management.
• Recover, tag and return failed components for teardown analysis in accordance with PSI parts return, warranty and evidence-retention requirements.
• Complete and submit field service reports, trip reports, warranty documentation, expense reports and customer- or site-specific documentation accurately and on time.
• Provide technical guidance, onsite mentoring and…