Field Service Engineer; Field Remote - OH, KY, MI, PA,

When joining Perkin Elmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and One Source services.

Field Service Engineer (Field Remote - OH, KY, MI, PA, IN)

Location(s)
US Remote - IN, US Remote - KY, US Remote - MI, US Remote - OH, US Remote - PA

Job Description

Field Support Technician:
Performs client-site servicing, repair and/or installation of company product(s). Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

Location :
Field remote involving travel within the assigned territory of OH, MI, IN, KY and PA with most clients located in or near OH. Candidate must be located in one of the coverage states but ideally in or near Columbus, OH. Company provides car that can also be used for personal use.

Responsibilities :

• This Service Engineer will join our field support team, traveling to client facilities and performing specialized analyses in our Springfield, IL office. The preferred location for the FSE is near Columbus, OH. But, there are numerous cities in the Great Lakes US region that are satisfactory, including Pittsburg, PA. This position covers a large geographic region.

• Complete preventative maintenance on either Delta or Perten Instruments equipment within the region. The Field Service Engineer will work with Service Coordinator to firm up schedule with customers, confirm all prerequisites are in place, and complete the work.

• Complete installs for either Delta or Perten Instruments equipment. The Springfield, IL office will coordinate this activity with the Field Service Engineer. The install will consist of setting up the instrument with appropriate calibrations, and qualifying the instrument. The Field Service Engineer will need to coordinate with Specialist to get training completed. This duty will also require site surveys before installation when required.

• Complete minor repairs for Delta Instruments on location with guidance from Specialists. This will need to be managed by the Field Service Engineer. Other Field Service Engineers or Service Technicians may be called on to manage these commitments.

• Due to complexity of instrument integration into customer’s networks, the Field Service Engineer will need to coordinate with Specialists for communication and security protocols to work with customer’s systems.

• Provide assistance with Application Support on all equipment.

• Display exceptional written and verbal communication skills and actively interface with peers and customers

• Develop organizational awareness of other functional groups and product lines

• Role is currently only budgeted for US Citizens or US Permanent Residents. We are not able to sponsor any candidates either now or in the future.

Systems Utilized:
Service Max, Excel, Word, Outlook, Teams

Basic Qualifications

• Technical Degree or equivalent work history

• Travel approximately 80% including overnights but usually not including weekends.

• Knowledge of GMP and Plant Safety Protocols

• Strong interpersonal skills, team player…