Load Management Solutions Leader - West Region

Eaton's Electrical Engineering Services & Solutions (EESS) division is seeking a dynamic Load Management Solutions Leader to champion our Smart Grid portfolio within the Utility Digital Solutions (UDS) organization. This highly visible leadership role combines strategic vision with hands-on customer engagement, empowering utilities to accelerate grid modernization, enhance reliability, and drive digital transformation.

You will serve as a trusted advisor to a diverse customer base, including Public Power organizations (municipalities and cooperatives) and Investor-Owned Utilities (IOUs). The successful candidate will work at the intersection of technology, innovation, and customer success, partnering closely with utility leaders and Eaton's cross-functional ecosystem to identify challenges, uncover opportunities, and deliver impactful Smart Grid solutions that create measurable business value.

This is a remote position for candidates residing in New Mexico, Idaho, Arizona, Colorado, Nevada, or Utah, with approximately 50% travel required throughout the Western region to support customer engagement and business growth initiatives.

The expected annual salary range for this role is $97000 - $143000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Provide expertise to assist assigned customers in making decisions to properly utilize the system to achieve their expected value and to meet their Demand Response goals.
• Responsible for supporting our largest utility customers in the region as a lead load management consultant
• Major channel of Voice of Customer into Product Development. Collaborative SME relationship with Sales, Marketing, Engineering, Services.
• Advises customers on best practices for communication network rollout and maintenance including the continuous improvement of RF Mesh Infrastructure, gateway, relays, and meter
• Analyzes network health and implement optimization strategies that may impact demand response systems
• Advise and support on the ground activity local to regionally assigned utility customers if so needed to restore or maintain system performance to SLA levels.
• Track on the ground issues and risks for selected regional customers and provide a channel of escalation into Eaton for corrective actions as necessary to the health of the system and customer relationship. Represents the highest level of technical escalation available for Load Management technical problems within UDS before Engineering becomes involved.
• Coordination with project managers at a program level for deployment projects in the region
• Owns industry and 3rd party relationships that impact or directly serve key regional customers for this product line such as Pacifi Corp DR program staff in Salt Lake City and Portland as well as their contractors, Cache Valley Electric that facilitates maintenance aspects and Franklin Energy that facilitates end user recruitment and DR device installation.
• Help ensure that Eaton’s Support, Engineering and Operations teams are doing what is needed to ensure customer SLAs are met.

• Bachelor's degree from an accredited institution.
• 5+ years of engineering, product marketing, operations or product sales in the electrical industry
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• All candidates must reside within one of the states listed on the job posting considering the…