Telecom Expense Project Manager

Location:

Remote (US BASED)

Role Summary You will plan and deliver Telecom Expense Management (TEM) projects from kickoff through savings realization. This includes inventory cleanup, invoice audits, carrier disputes, contract optimization, and carrier migrations. You will be the main point of contact between clients, carriers, and our internal teams, and you will be accountable for timelines, budgets, and measurable savings.

• - Lead end to end TEM projects, including scoping, planning, execution, and closeout
• - Build and validate telecom inventories of circuits, lines, devices, and contracts against carrier invoices
• - Audit invoices for rate errors, duplicate charges, unused services, and incorrect taxes or surcharges
• - Manage billing disputes with carriers and track credit recovery to resolution
• - Identify and execute cost reduction opportunities such as service disconnects, plan right sizing, and carrier consolidation
• - Support contract negotiations, RFPs, and renewals to secure better pricing and terms
• - Coordinate carrier transitions, site cutovers, and new service installs
• - Implement and configure TEM platforms, approval workflows, and cost allocation structures
• - Track savings against targets and deliver regular status, risk, and savings reports to clients and leadership
• - Work with IT, finance, procurement, and carrier account teams to keep projects on schedule
• - Document processes and build repeatable playbooks for future engagements
• - Take on additional tasks and projects outside the listed duties as business needs arise

• - 3 to 5 years of experience in telecom expense management, telecom procurement, IT project management, or a similar role
• - Working knowledge of carrier billing, including voice, data, wireless, and circuit services
• - Proven record of managing multiple projects with competing deadlines
• - Ability to multitask and manage several projects and priorities at once
• - Willingness to explore new areas and work outside your comfort zone, with a flexible, can do approach to tasks beyond your core responsibilities
• - Strong Excel and data analysis skills
• - Clear written and verbal communication with client executives and carrier representatives
• - Legal authorization to work in the United States

• - PMP, PMI ACP, or equivalent certification
• - Hands on experience with a TEM platform such as Tangoe, Calero, or similar
• - Experience with carriers such as AT&T, Verizon, Lumen, and T-Mobile
• - Background in a BPO, MSP, or telecom services environment
• - Experience with contract review and vendor negotiation

• - Competitive salary
• - Remote work
• - Monday through Friday schedule
• - Career development opportunities
• - Collaborative work environment