Director, Application & Technical Service Negele Remote, Posted ago

Position: Director, Application & Technical Service Negele Remote, United States Posted 9 hours ago
Director, Application & Technical Service | Ralliant
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10993## Role purpose

Build and lead a unified technical organization that supports the customer from application discovery through project conversion and installed-base support. This leader will bring Applications Support, Field Service and future Regional FAEs under one organization, strengthen technical selling capability, and create a scalable model for winning more projects while improving the customer experience.## Key responsibilities
* Lead and develop the Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model.
* Hire and build the Regional FAE team, initially aligned to East, Central and West, with a focus on high-value applications and project conversion.
* Establish clear engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering.
* Build a proactive applications organization that identifies customer process needs, pain points, applications and sockets, then helps convert those opportunities into specifications, trials and wins.
* Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training.
* Improve the effectiveness of Application Support by establishing qualification, escalation and lead-routing standards and measurable service levels.
* Lead Field Service / Technical Service as the post-sale technical capability, with focus on response, resolution, first-time fix, recurring issue reduction and customer satisfaction.
* Create a closed feedback loop from field and application issues into Product, Quality, Operations and Engineering.
* Partner with Regional Sales Leaders on strategic and focus accounts, major opportunities, competitive conversions and resource prioritization.
* Define KPIs and operating cadence for applications and technical services, including project influence, conversion, response time, resolution, utilization and customer outcomes.
* Help shape the long-term technical organization and talent strategy as the business scales.##

Job Requirements
* 10+ years in industrial automation, process instrumentation, hygienic processing or a closely related technical market.
* Demonstrated leadership of customer-facing application engineering, sales engineering, technical service or similar teams.
* Strong technical-commercial judgment with the ability to connect customer processes and applications to revenue opportunities.
* Experience working with distributors, system integrators, OEMs and end users.
* Track record building teams, improving processes and driving change across functions.
* Strong executive communication, coaching and talent-development skills.
* Comfort operating as a working leader in a transformation environment.#LI-RG1
** Ralliant Corporation Overview
** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most.

At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
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