Assistant Manager - Service
San Antonio, Bexar County, Texas, 78201, USA
Listed on 2026-11-01
-
Engineering
Software Engineer, Technical Support
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job description for Assistant Manager Service Now
Company Overview
Everise is a unique provider of outsourced customer management solutions, with over three decades of experience. We strive to create Fans, not just satisfied clients and customers, by applying unconventional thinking, deep domain expertise, and technology-driven solutions.
Job Profile
Job Title:
Assistant Manager Service Now
Duration:
Permanent
Location:
India – Remote
Department:
Enterprise Applications
Roles and Responsibility
- Design, develop, and implement Service Now applications and modules (ITAM/ITOM/HAM/SAM/Etc…) to meet business requirements.
- Collaborate with stakeholders to gather requirements and provide technical guidance on Service Now functionality.
- Develop custom workflows, integrations, and data models using Service Now’s scripting language.
- Troubleshoot and resolve issues related to Service Now application performance and data integrity.
- Provide training and support to end-users on Service Now applications and features.
Job Requirements
- Strong understanding of Service Now’s architecture, features, and best practices.
- Experience with Service Now scripting languages such as JavaScript and HTML.
- Knowledge of integration frameworks such as REST APIs and web services.
- Familiarity with database management systems such as SQL.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment and communicate effectively with stakeholders.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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