Consulting Factory Automation Field Service Engineer Job Mount Pleasant South Carolina USA,Engineering

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us! This role is designed for a remote work environment and requires frequent travel throughout the assigned territory. Candidates must be able to travel extensively and should live within convenient access to a major airport.

Siemens Industry Inc. is seeking an experienced, customer-focused Consulting Factory Automation Field Service Engineer to join our Services Execution Division.

We are looking for a Consulting Factory Automation Field Service Engineer. This home-office-based position reports to the Operations Manager, Factory Automation Field Service, and requires approximately 50-75% travel.

In this critical role, you will provide advanced technical support, engineering, troubleshooting, product expertise, and commissioning services for Siemens factory automation equipment and systems. You will support customers both on-site and remotely and serve as a key technical resource, particularly during complex and high-pressure situations.

You’ll make an impact by:

Providing expert second- and third-level technical and operational support for complex Siemens factory automation equipment and systems, including diagnosing and resolving issues that may not be covered by standard procedures.
Guiding and performing the installation, configuration, commissioning, and integration of Siemens automation hardware and software at customer sites.
Engaging directly with customers through active listening, clear communication, and structured problem-solving, while remaining composed and effective during demanding situations.
Conducting scheduled and emergency field service support, completing software version updates, and providing ongoing maintenance and troubleshooting assistance.
Integrating computer hardware and software components within automation systems.
Supporting project teams with startup and commissioning activities, including managing subcontractors and monitoring delivery when needed.
Implementing requested system changes using programming languages and methods that include LAD, FBD, GRAPH, SCL, and STL.
Guiding customers in maintaining and adjusting complex equipment and reviewing task plans, drawings, and installation schematics throughout task execution.
Following safe job practices, including completing daily safety briefs before work begins, and developing detailed daily field reports that document job activities.
Assisting with customer proposal planning by estimating labor hours, materials, travel expenses, and per diem costs.

You’ll win us over by having the following qualifications:

Basic Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field, OR equivalent experience in industrial controls or another relevant technical discipline.
10-15 years of successful experience in factory automation field service or an engineering/maintenance similar role.
At least 10 years of hands-on experience with Siemens factory automation equipment and software, listed below.
Proficiency with S7-Classic and TIA Portal software.
Experience with Profibus, PROFINET, wireless communication, and OPC UA protocols.
Strong knowledge of programmable logic controllers, advanced control systems, coordinated drive systems, and automation principles and…