Remote Field Service Engineer – Automation & Controls

Position Summary

The Field Service Engineer will serve as the primary Toric Engineering representative for customers across Northeastern Illinois, supporting automation and controls systems within a 2 – 3 hour radius of their home office. This role is ideal for a candidate with a strong foundation in one of the following disciplines:

• AutoCAD Electrical / Control Panel Design
• PLC Programming & Controls Integration
• SCADA Development & Support

Position Summary

The Field Service Engineer will serve as the primary Toric Engineering representative for customers across Northeastern Illinois, supporting automation and controls systems within a 2 – 3 hour radius of their home office. This role is ideal for a candidate with a strong foundation in one of the following disciplines:

• AutoCAD Electrical / Control Panel Design
• PLC Programming & Controls Integration
• SCADA Development & Support

Regardless of technical emphasis, the ideal candidate will be responsible for field troubleshooting, system startups, customer support, and documentation. This is a hands-on role that combines technical depth with customer-facing service, offering autonomy, variety, and meaningful impact in the water/wastewater industry. This position is fully remote from a home office, with an estimated 30% travel to customer sites across Illinois and occasional travel to Toric headquarters in Indianapolis, IN.

Key Duties And Essential Functions

If CAD/AutoCAD Electrical–Focused:

• Perform project management
• Produce or modify control panel drawings, submittals, and O&Ms
• Develop bill of materials and maintain budget (equipment and labor)
• Perform and record calculations for heat loads, motor loads, power supply loads including PLCs
• Support field verification of panels, I/O checks, and panel troubleshooting.
• Assist with design corrections or redlines discovered during commissioning.

If PLC Programming–Focused

• Develop, update, and troubleshoot PLC programs (Allen-Bradley, GE, Siemens, etc.).
• Perform control logic modifications and process optimization in the field.
• Collaborate with customers to diagnose equipment, process, and signal-related issues.

If SCADA/HMI–Focused

• Configure or support SCADA platforms such as Wonderware, VTScada, GE iFIX, or Ignition.
• Troubleshoot communications, alarming, historian data, and system connectivity.
• Assist municipalities with SCADA performance, reporting, and system uptime.

In Addition

• Serve as Toric Engineering’s primary field resource for customers in west Indiana and Illinois market.
• Respond to scheduled maintenance, emergency service calls, and remote/onsite troubleshooting needs.
• System startups, commissioning activities, equipment training and performance testing for PLC, SCADA, and automation systems.
• Diagnose and resolve issues involving PLCs, HMIs, VFDs, instrumentation, networking, and/or telemetry.
• Partner with municipal operators, contractors, plant staff, and engineering teams to ensure successful project execution.
• Provide clear documentation after each service visit, including reports, updates, time entries, and system notes.
• Coordinate scheduling with Toric’s administrative team and communicate job status proactively.
• Maintain a high level of professionalism and customer service in all interactions.
• Maintain accurate daily timekeeping, expense tracking, and job cost documentation.
• Keep tools, equipment, and service vehicle clean, organized, and operational.
• Participate in remote team meetings and collaborate closely with Toric’s Indiana engineering team.

Supervisory Responsibilities

• None

Required Qualifications

• Associate’s Degree in Electrical Engineering Technology, Mechatronics, Automation, or comparable experience.
• 5+ years of experience in controls, automation, SCADA, field service, or a related discipline.
• Proficienc…