Field Service Tech East Coast

Join Us at IHI Terrasun:
Drive the Future of Green Energy!

Are you ready to make an impact and shape the future of sustainable energy? At IHI Terrasun Solutions, we're revolutionizing the world with cutting-edge solar and energy storage systems. To build on our incredible momentum, we're searching for curious, driven, and collaborative individuals to join our growing team.

Let's build a greener, cleaner future - together!

As a subsidiary of IHI Corporation, a global leader with 165 years of expertise and $15 billion in revenue, IHI Terrasun Solutions combines the agility of a startup with the strength of an established energy industry giant. We specialize in solar + storage systems integration and lifecycle services, leveraging advanced hardware and software solutions.

Our proprietary technology enables seamless end-to-end energy optimization, powered by a talented team of innovators who are passionate about driving change in the energy landscape. With over 480 MWh installed and 1 GWh of projects in advanced stages, we're at the forefront of solar + storage innovation.

The IHI Terrasun Solutions Field Services Technician will provide support for ITS systems, including hands-on installation, maintenance, and repair of these products. The Field Services Technician must be able to articulate technology and product positioning to both business and technical users and must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the system life.

The selected candidate can expect a fast-paced, exciting learning environment as we move into the next phase of business growth.

• Commission (validate and verify), execute preventative maintenance, and repair energy storage systems
• Provide technical consultation and product support to technical and commercial counterparts, including communications with other Field Service Engineers, Sales, Engineering, Product Management, and Logistics on a daily basis
• Communicate customer feedback to Engineering and Sales teams
• Provide technical support for fault isolation and troubleshooting
• Travels to and remain at all assigned job sites until assigned tasks are completed
• Ensure excellence in all operational areas
• Daily operation of a portfolio of sites to include charge and discharge of the BESS, minor fault handling of BESS, SCADA and PCS based on parameters set forth by the customer

• Preferred candidate would reside within 1-2 hours of Carver/Wareham MA
• Relevant experience in field engineering & services in electrical power equipment or energy space
• Experience with industrial electrical equipment and work
• Demonstrated ability to exceed individual performance goals and to work with engineering & sales personnel to achieve team objectives
• Self-directed, highly detail-oriented, organized, and flexible
• Excellent oral and written communication skills
• Proficient in Microsoft Office (Outlook, Teams, Word, & Excel)
• Willingness to work with customers
• Willingness to work outside a regular 9-5, M-F schedule
• Willingness to work holidays/weekends (rotating with other staff)

• Lives approximatly within 2-hours drive from Carver, MA
• Degree in technical field such as EE, ME, or Computer Science/Engineering
• Knowledge of detailed requirements of a broad range of utility-scale battery applications
• Knowledge of detailed requirements of renewable energy inverter and DC-DC converter operation and maintenance.
• Demonstrated accomplishments in customer-focused problem solving

• IMPORTANT:
  Work is performed in the field, in an outdoor environment, in the Massachusetts winter. Employee must be able to work in cold outdoor conditions, with temperatures sometimes dropping below 0 degrees Fahrenheit with large snow accumulations, and be able to follow all safety standards, rules, and regulations for working in cold environments.
• Remote work is also a requirement, access to reliable internet and workspace is required
• Employee must be able to stand, walk,