Senior Warranty and Field Service Engineer

Siemens Energy and Siemens Gamesa are becoming Omterra. "We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

Job

306379

Location

United States of America

North Carolina

Remote vs. Office

Hybrid (Remote/Office)

Company

Grid Technologies

Business Unit

Transformers

Full-time

Experience Level

Professional / Experienced

Join us as a Senior Warranty & Field Service Engineer for Distribution Transformers, where you will play a pivotal role in ensuring the reliability and performance of transformers across North America. You will provide advanced technical support for warranty investigations, field service operations, and commissioning activities. Engaging with customers and project teams, you will troubleshoot complex issues and coordinate root cause analyses to enhance transformer performance.

Your expertise will guide the development of corrective actions and support warranty determinations, making a significant impact on customer satisfaction and operational excellence.

• Provide advanced technical support for distribution transformer installations and warranty investigations across North America.
• Perform evaluations of warranty claims, determining potential failure causes and recommending corrective actions.
• Coordinate detailed root cause investigations involving electrical, mechanical, and operational issues.
• Collaborate with engineering teams, manufacturing facilities, and field service personnel to resolve complex technical issues.
• Review and interpret factory test reports and diagnostic results to inform repair and remediation strategies.
• Develop technical reports documenting findings, corrective actions, and lessons learned to enhance future performance.

• Bachelor's degree in Electrical Engineering or a closely related technical field.
• 5 or more years of progressive experience in transformer engineering, field service, diagnostics, testing, or warranty support. Candidates with more experience can be considered for a higher level or vice-versa.
• 8 or more years of professional experience in the transformer or power equipment industry, with advanced knowledge of distribution transformers.
• Expertise in transformer diagnostics, testing, commissioning, and troubleshooting, along with a strong understanding of failure mechanisms.
• Proven ability to independently investigate and resolve complex technical issues, with strong report-writing and communication skills.
• Experience with transformer installation and commissioning best practices, and the ability to interact effectively with customers and engineering teams.

Willing and able to travel approximately 40%, as required.
Applicants must be legally authorized for employment in the United States without the need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

Grid Technologies
Our Grid Technology division enables a reliable, sustainable, and digital grid! The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing…